Admissions Operations Specialist

Rochester Institute of Technology; City of Rochester (NY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Rochester Institute of Technology is seeking an Admissions Operations Specialist to support the enrollment workflow in a hybrid role based in Rochester, NY. You will work with Slate, Campus Solutions, OnBase, Avaya, and Five9 to manage applicant records and respond to inquiries, ensuring a smooth enrollment journey.

You will coordinate campus visits, assist with open houses and orientation events, troubleshoot process issues, and collaborate with financial aid and advising to deliver seamless

Qualifications

• Knowledge of administrative processes used in admissions and enrollment
• Knowledge of admissions processes and documentation requirements
• Knowledge of student information systems used in higher education
• Ability to identify issues in the application process and implement solutions
• Ability to provide guidance and clear information to applicants

Responsibilities

• Processes applications and related documents for various student types
• Guides and supports prospective students and families via phone, email, and in person
• Manages campus visit logistics to provide a welcoming experience
• Assists with events such as open houses and orientation programs
• Identifies errors in the application process and implements solutions
• Maintains accurate applicant records and logs in the admissions system
• Collaborates with financial aid, advising, and student services to streamline admissions

Skills

Administrative processes

Student information systems

Admissions processes

Problem solving

Customer support

Guidance to prospective students

Education

High School diploma or GED

Job description

## Admissions Operations SpecialistApply: Hybrid: Rochester, NY: Full time: Posted Today: JR103276**Position Highlights**This role provides an opportunity to make a direct impact on the student experience while working with industry-leading enrollment technologies and collaborating with dedicated professionals committed to student success. As an Admissions Operations Specialist, you will work extensively with multiple student information and customer relationship management systems, including Slate, Campus Solutions, OnBase, Avaya, and Five9, to support admissions and enrollment operations. The position plays a vital role in managing applicant records, responding to prospective student and family inquiries, processing admissions-related transactions, and ensuring a seamless experience throughout the enrollment journey. This position is ideal for individuals who enjoy working in a fast-paced, customer-focused environment and have a passion for helping students successfully navigate the admissions process.**Essential Duties & Responsibilities*** Processes applications and related documents for various student types, ensuring accuracy and completeness* Provides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactions* Manages the logistics of campus visits, ensuring a welcoming and informative experience for visitors* Assists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs* Identifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operations* Maintains accurate and up-to-date records of applicant information and communication logs in the admissions database* Works closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience* Other duties as assigned **Knowledge, Skills, & Abilities*** Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management* Knowledge of admissions processes, including understanding the procedures and requirements for processing applications* Knowledge of student information systems* Skill in identifying issues in the application process and implementing solutions to ensure smooth operations* Skill in providing support and creating positive experiences for prospective students and their families* Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process* Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process **Minimum Education & Experience*** High School diploma or GED* 4 year of relevant experience* Equivalent combination of experience and education may be considered **Job Level Overview**Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff. **FLSA Category**Non-Exempt**Work Location**Hybrid**Compensation**$17.90-$25.00 per hr**Application Materials**When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.Cover Letter, Curriculum Vitae or Resume **Candidates must be eligible to work in the United States.** **Additional Details**In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.