Admissions Visit Assistant

Rochester-Institute-of-Technology; City of Rochester (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Rochester Institute of Technology seeks an on-campus Visitor Experience Front Desk Specialist to greet visitors and support campus visits. You will coordinate scheduling, respond to inquiries, and assist with open houses and orientation events, ensuring a welcoming experience.

You will oversee front desk operations, supervise student workers, manage visit materials, and maintain CRM records to support admissions goals and a high-quality campus visit program.

Qualifications

• High School diploma or GED required.
• 1 year of relevant experience.
• Equivalent combination of experience and education may be considered.

Responsibilities

• Front desk greeting and visitor check-in for campus visits.
• Manage visit scheduling and coordinate meetings with departments.
• Respond to visit-related calls and emails.
• Assist with events such as open houses and orientation.
• Maintain accurate records in the admissions database.

Skills

Communication management

CRM & data management

Staff supervision

Hospitality management

Admissions knowledge

Problem solving

Education

High School diploma or GED

Tools

CRM system

Admissions database

Job description

Position Highlights:Join a dynamic enrollment team dedicated to helping achieve RIT’s enrollment goals. In this role, you will support the enrollment team and in particular the events and visit team by greeting and checking-in our visitors. In addition, to serving as the front-desk specialist for our Bausch & Lomb Center they will coordinated tasks essential to delivering a high‑quality campus visit experience. This position offers the opportunity to make a direct impact on the institution’s student recruitment efforts through positive customer service and support of our visitors.Key responsibilities include:Visitor Experience & Front Desk Operations — Serve as the primary front desk greeter, delivering a welcoming, organized, and service‑oriented lobby experience for all prospective students and families.Communication Management — Manage and respond to visit‑related phone calls and emails to ensure timely, accurate support for visitors and campus partners.Visit Scheduling & Coordination — Schedule daily campus visits and coordinate additional meetings with academic departments and other campus partners as needed.CRM & Data Management — Utilize the department’s CRM to load visit events, process registrations, and run/resolve visit‑related queries to maintain accurate and efficient visit operations.Student Staff Oversight — Train, supervise, and support front desk student workers to ensure consistent, high‑quality service and smooth daily operations.Materials & Hospitality Management — Manage inventory and assembly of visit materials and oversee hospitality supplies to maintain a professional and welcoming environment.Essential Duties & ResponsibilitiesProcesses applications and related documents for various student types, ensuring accuracy and completenessProvides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactionsManages the logistics of campus visits, ensuring a welcoming and informative experience for visitorsAssists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programsIdentifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operationsMaintains accurate and up-to-date records of applicant information and communication logs in the admissions databaseWorks closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experienceOther duties as assignedKnowledge, Skills, & AbilitiesKnowledge of administrative processes, including supply ordering, inventory tracking, and facilities managementKnowledge of admissions processes, including understanding the procedures and requirements for processing applicationsKnowledge of student information systemsSkill in identifying issues in the application process and implementing solutions to ensure smooth operationsSkill in providing support and creating positive experiences for prospective students and their familiesAbility to provide guidance and offer clear and accurate information to prospective students and their families about the admissions processAbility to quickly adjust to changes in procedures, policies, and technology used in the admissions processMinimum Education & ExperienceHigh School diploma or GED1 year of relevant experienceEquivalent combination of experience and education may be consideredJob Level OverviewOperations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.FLSA CategoryNon-ExemptWork LocationOn CampusCompensation$16.90 - $25.40 HourlyApplication MaterialsWhen you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.Cover Letter, Curriculum Vitae or ResumeCandidates must be eligible to work in the United States.Additional DetailsIn compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [e-mail] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.