Admissions Operations Lead - Hybrid NYC

Columbia Business School; New York (NY); Hybrid; USD 70,000 - 78,000; Full time

Job summary

Columbia Business School in New York is seeking an Assistant Director of Admissions to manage the day-to-day enrollment processes across MBA and related programs. The role collaborates with colleagues to ensure fair, efficient practices and supports enrollment goals by attracting a diverse, high-caliber student body.

The position requires developing strong knowledge of programs, FERPA compliance, and effective communication with applicants.

Qualifications

• Bachelor’s degree and 2–4 years of related professional experience, preferably in higher education.
• Strong customer service orientation and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication; interpersonal skills.
• Proficiency in MS Office; familiarity with Slate/CRM tools a plus.

Responsibilities

• Monitor applications for completeness and notify applicants of missing materials.
• Review and process system requests, fee waivers, withdrawals, and deferrals.
• Process payments for application fees and admitted student deposits.
• Verify transcripts and test scores, flag data issues as needed.
• Release decision letters and assist with special letters, invoices, and receipts.

Skills

Customer service

Independent work

Communication

Data analytics

Travel readiness

Teamwork

MS Office

Slate/CRM

Education

Bachelor’s degree

Tools

MS Office

Slate

CRM tools

Job description

Columbia Business School in New York is seeking an Assistant Director of Admissions to manage the day-to-day enrollment processes across MBA and related programs. The role collaborates with colleagues to ensure fair, efficient practices and supports enrollment goals by attracting a diverse, high-caliber student body.

The position requires developing strong knowledge of programs, FERPA compliance, and effective communication with applicants.