Admissions Operations Lead

Columbia University in the City of New York; New York (NY); Hybrid; USD 70,000 - 78,000; Full time

Job summary

Columbia University in the City of the City of New York is seeking an Assistant Director to support admissions operations at Columbia Business School, handling enrollment processes, transcripts, payments, and compliance across programs. The role collaborates with teams to ensure accurate and timely processing within a high-volume environment.

The position requires a Bachelor's degree and 2–4 years of related experience, strong communication, customer service, and ability to travel

Qualifications

• Bachelor’s degree required with 2–4 years of related professional experience.
• Demonstrated customer service excellence and ability to multitask in a fast-paced environment.
• Strong written and verbal communication, diplomacy, and discretion.
• Proficiency with MS Office and familiarity with CRM tools such as Slate.

Responsibilities

• Monitor applications for completeness and notify applicants of missing materials.
• Review and process system requests, waivers, withdrawals, and deferrals; process payments.
• Verify transcripts and score reports; flag data issues for resolution.
• Release decision letters and prepare letters, invoices, and receipts as needed.
• Support enrollment compliance and credential verification in partnership with third parties.
• Coordinate applicant interviews and manage application reviews; assign reviewers.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

Bachelor's Degree

Tools

MS Office Suite

Slate CRM

Job description

Columbia University in the City of the City of New York is seeking an Assistant Director to support admissions operations at Columbia Business School, handling enrollment processes, transcripts, payments, and compliance across programs. The role collaborates with teams to ensure accurate and timely processing within a high-volume environment.

The position requires a Bachelor's degree and 2–4 years of related experience, strong communication, customer service, and ability to travel