Admissions Operations Lead: Front Desk & Events

Indiana University Bloomington; Bloomington (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses

Generous paid time off

Job summary

Indiana University Bloomington's Kelley School of Business Admissions team seeks an Operations Management Specialist to enhance the undergraduate experience for prospective students and families. The role focuses on welcoming, responsive service and coordinated operations across front desk activities, events, and tours.

The position emphasizes planning, collaboration, and Hoosier Hospitality, ensuring admissions interactions are informative, professional, and personalized, with opportunities to

Qualifications

• Bachelor's degree required.
• Experience in higher education, admissions, student services, operations, event management, or related area preferred.
• Experience coordinating, training, or scheduling student employees.
• Experience coordinating events, programs, vendors, or operational activities.

Responsibilities

• Coordinates day-to-day front-facing admissions operations, including visitor services and lobby coverage.
• Recruits, trains, schedules, and guides 8–10 student hourly employees supporting front desk operations and events.
• Serves as a resource for prospective students and families, resolving inquiries and connecting with staff.
• Manages logistics and staffing for admissions events, information sessions, and recruitment programs.
• Oversees vendors, purchases, contracts, facilities, and resources supporting admissions operations.
• Develops and maintains operating procedures, schedules, training resources, and workflows.
• Identifies operational challenges and implements improvements in collaboration with staff.
• Coordinates with campus partners to support enrollment growth and new programs.

Skills

Written and verbal communication

Professionalism

Time management

Quality focus

Adaptability

Lifelong learning

Education

Bachelor's degree

Job description

Indiana University Bloomington's Kelley School of Business Admissions team seeks an Operations Management Specialist to enhance the undergraduate experience for prospective students and families. The role focuses on welcoming, responsive service and coordinated operations across front desk activities, events, and tours.

The position emphasizes planning, collaboration, and Hoosier Hospitality, ensuring admissions interactions are informative, professional, and personalized, with opportunities to