Kelley Admissions Services and Operations Coordinator (Operations Management Specialist)

Indiana University; Bloomington (IN); Sur place; USD 48 000 - 68 000; Plein temps

Résumé du poste

Indiana University is seeking an Operations Management Specialist in Undergraduate Admissions. You will coordinate front-facing admissions operations, supervise 8–10 student hourly staff, and ensure a welcoming, responsive experience for prospective students and families.

In this role, you will manage event logistics, resolve inquiries, and collaborate across admissions and campus partners to support enrollment growth and program initiatives. A Bachelor's degree is required.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal communication.
• Professional, responsive customer service orientation.

Responsabilités

• Coordinates day-to-day front-facing admissions operations, including lobby coverage and inquiries.
• Recruits, trains, and provides day-to-day guidance to 8-10 student hourly staff.
• Resolves inquiries and connects individuals with appropriate admissions staff.
• Manages logistics and staffing for admissions events and information sessions.
• Develops and maintains operational procedures and workflows for consistent service.

Connaissances

Communication skills

Professionalism

Time management

Quality mindset

Adaptability

Learning mindset

Formation

Bachelor's degree

Description du poste

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

The Kelley Admissions team creates a welcoming, responsive, and coordinated experience for prospective students, families, and stakeholders engaging with the undergraduate business program at IU Bloomington

The Undergraduate Program of the Kelley School of Business seeks a professional, energetic, and service-oriented team member to fill the position of Operations Management Specialist within Undergraduate Admissions. This position plays a key role in creating a welcoming, responsive, and highly coordinated experience for prospective students, families, and stakeholders. Through thoughtful planning, collaboration, and a commitment to Hoosier Hospitality, this role helps ensure that every interaction with Kelley is informative, professional, and personalized.

Department-Specific Responsibilities

• Coordinates day-to-day front-facing admissions operations, including visitor services, incoming phone inquiries, lobby coverage, and other prospective student and family interactions.
• Recruits, trains, schedules, and provides day-to-day guidance to approximately 8-10 student hourly employees supporting front desk operations, information sessions, tours, and admissions events.
• Serves as a professional resource for prospective students and families, resolving inquiries and connecting individuals with appropriate admissions staff or university resources.
• Manages logistics and staffing for admissions events, information sessions, recruitment programs, and prospective student experiences.
• Oversees vendors, purchasing, contracts, facilities, materials, and other resources supporting admissions operations and events.
• Develops and maintains operational procedures, schedules, training resources, and workflows to support consistent and effective service delivery.
• Identifies operational challenges, service gaps, and workflow inefficiencies and works collaboratively to implement improvements.
• Collaborates with admissions staff and campus partners to coordinate resources and support enrollment growth, new programs, and other Undergraduate Admissions initiatives.

General Responsibilities

• Coordinates operational activities and administrative processes within the unit; manages assigned workflows and resources to support effective service delivery and operational objectives.
• Analyzes routine to moderately complex operational issues, determines appropriate solutions within established guidelines, and escalates matters requiring broader review or approval.
• Reviews operational processes and workflow practices to identify inefficiencies, service gaps, or compliance concerns; recommends and supports implementation of process improvements.
• Collects, maintains, and evaluates operational information and performance data; prepares analyses, reports, and recommendations to support departmental planning and decision-making.
• Applies and interprets university policies, procedures, and operational guidelines in carrying out responsibilities; maintains documentation and records to support compliance and operational accountability.
• Collaborates with internal stakeholders to understand operational requirements, provide guidance on established processes, and facilitate resolution of operational questions and concerns.
• Monitors operational activities, projects, or service outcomes within assigned areas of responsibility; communicates status, identifies risks or concerns, and recommend actions to support successful results.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree.

WORK EXPERIENCE

Preferred

• Experience in higher education, admissions, student services, operations, event management, or a related area.
• Experience coordinating, training, or scheduling student employees.
• Experience coordinating events, programs, vendors, or operational activities.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.

Preferred

• Strong organizational skills.
• Strong customer service skills.
• Strong problem-solving skills.
• Ability to manage multiple priorities and exercise sound judgment in a fast-paced environment.
• Ability to work collaboratively with students, families, staff, and university partners.
• Demonstrated commitment to providing an exceptional customer experience.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Core

FLSA: Exempt

Job Function: General Administration

Job Family: Operations Management

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Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

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