Admissions Operations & Experience Coordinator

Indiana University; Bloomington (IN); On-site; USD 48,000 - 68,000; Full time

Job summary

Indiana University is seeking an Operations Management Specialist in Undergraduate Admissions. You will coordinate front-facing admissions operations, supervise 8–10 student hourly staff, and ensure a welcoming, responsive experience for prospective students and families.

In this role, you will manage event logistics, resolve inquiries, and collaborate across admissions and campus partners to support enrollment growth and program initiatives. A Bachelor's degree is required.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal communication.
• Professional, responsive customer service orientation.

Responsibilities

• Coordinates day-to-day front-facing admissions operations, including lobby coverage and inquiries.
• Recruits, trains, and provides day-to-day guidance to 8-10 student hourly staff.
• Resolves inquiries and connects individuals with appropriate admissions staff.
• Manages logistics and staffing for admissions events and information sessions.
• Develops and maintains operational procedures and workflows for consistent service.

Skills

Communication skills

Professionalism

Time management

Quality mindset

Adaptability

Learning mindset

Education

Bachelor's degree

Job description

Indiana University is seeking an Operations Management Specialist in Undergraduate Admissions. You will coordinate front-facing admissions operations, supervise 8–10 student hourly staff, and ensure a welcoming, responsive experience for prospective students and families.

In this role, you will manage event logistics, resolve inquiries, and collaborate across admissions and campus partners to support enrollment growth and program initiatives. A Bachelor's degree is required.