Admissions Operations Lead: Data, Systems & Mail

University of Delaware; Newark (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Delaware's Admissions Office is seeking a Processing Coordinator to lead and oversee critical admissions workflows. You will supervise student employees and wage staff, coordinate high-volume mailings, and ensure accuracy and compliance across SIS, Slate CRM, and Raptor.

You will partner with internal teams and external vendors to manage data quality, residency processing, events, and communications during peak periods, driving timely enrollment goals.

Qualifications

• High school diploma or GED with 4+ years in admissions or related field.
• Experience with student information systems or CRM systems.
• Experience coordinating high-volume administrative processes and maintaining records.
• Ability to supervise staff and provide training.
• Broad knowledge of university systems, policies and regulations preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee admissions mail operations for ~400,000 pieces annually.
• Coordinate mailing of admissions packets and communications.
• Establish quality control procedures for mailings and manage vendor/inventory.
• Manage cycles: decision releases, deposits, waivers, refunds, and communications.
• Liaise with internal partners and external vendors to support operations.
• Supervise student employees and wage staff; schedule and coach.
• Train onboarding for SIS, Slate CRM, and Raptor usage.
• Configure Slate and Raptor workflows and data validation.
• Maintain data quality across admissions systems.
• Support onboarding and improvements of Raptor and related systems.
• Communicate ops status and risks during peak periods.
• Oversee residency determination workflows and monthly appeals.
• Ensure residency policies are applied during peak processing.
• Prepare materials for admissions events with quantities and timelines.
• Manage inventory of supplies for the Operations team.
• Perform other duties as assigned.

Skills

CRM systems

Data management

Staff training

University systems

Documentation

Communication skills

Education

High school diploma or GED

Equivalency with education/experience

Tools

SIS

Slate CRM

Raptor

Job description

The University of Delaware's Admissions Office is seeking a Processing Coordinator to lead and oversee critical admissions workflows. You will supervise student employees and wage staff, coordinate high-volume mailings, and ensure accuracy and compliance across SIS, Slate CRM, and Raptor.

You will partner with internal teams and external vendors to manage data quality, residency processing, events, and communications during peak periods, driving timely enrollment goals.