Admissions Officer I (Applicant Services)

University of Florida; Gainesville (FL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

State Retirement Plans

Paid Time Off (vacation, sick leave, &

11 paid holidays annually

Tuition Assistance (UF Employee Ed. P

Public Service Loan Forgiveness (PSLF)

Job summary

University of Florida is seeking an Admissions Officer I to support processing and management of undergraduate and graduate applications. You will review applications, determine residency for tuition, and troubleshoot data across multiple systems.

You will be a primary contact for applicants and departments, handling inquiries via multiple channels and assisting with admissions records and holds, contributing to a high standard of service and accurate data management.

Qualifications

• Strong analytical skills with ability to compile, organize, review, and interpret complex information while maintaining accuracy and attention to detail.
• Strong organizational skills with ability to prioritize, coordinate, and complete multiple work assignments and training activities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively with various audiences.
• Demonstrated ability to establish and maintain effective working relationships with colleagues, applicants, and stakeholders.
• Experience providing exceptional customer service in a high-volume, service-oriented environment.
• Experience working with student information systems, CRM platforms, or related database applications; experience with Slate and/or PeopleSoft Campus Solutions preferred.

Responsibilities

• Review undergraduate, graduate, professional, certificate, online, and distance education applications.
• Evaluate applications and supporting credentials for completeness and accuracy.
• Determine residency classifications for tuition purposes in accordance with state regulations.
• Serve as a primary contact for applicants, academic departments, and campus partners.
• Respond to inquiries via phone, email, Salesforce, and other channels.
• Manage admissions data within Slate and Campus Solutions; troubleshoot data discrepancies across systems.
• Finalize admitted student applications in preparation for registration.
• Collaborate with departments to support operational goals.

Skills

Analytical skills

Organizational skills

Communication skills

Customer service

Interpersonal skills

CRM/CI systems experience

Education

Bachelor's degree

Tools

Slate

Campus Solutions

CRM platforms

Job description

Admissions Officer I (Applicant Services)

Job No: 541754

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support

Department: 03020000 - EM-OFFICE OF ADMISSIONS

Job Description

Classification Title: Admissions Officer I

Classification Minimum Requirements: Bachelor's degree; or an equivalent combination of education and experience.

The University of Florida is looking for an Admissions Officer I to support the processing and management of undergraduate, graduate, professional, certificate, online, and distance education applications within the Office of Admissions. In this role, you will review applications and supporting credentials, determine residency classifications for tuition purposes, troubleshoot admissions data across multiple systems, and serve as a primary point of contact for applicants and academic departments.

Key responsibilities include, but are not limited to:

Application Processing & Review

• Review and process undergraduate, graduate, professional, certificate, online, and distance education applications.
• Evaluate applications and supporting credentials to ensure completeness and accuracy.
• Determine residency classifications for tuition purposes in accordance with state regulations.
• Maintain knowledge of admission requirements, degree programs, majors, and applicant types.
• Review and process departmental requests related to application updates.
• Exercise independent judgment to prepare applications for admission decisions.
• Assist in cross-training admissions staff on application processing procedures.

Applicant Support

• Serve as a primary point of contact for applicants, academic departments, and campus partners.
• Respond to inquiries via phone, email, Salesforce, and other communication channels.
• Advise applicants regarding admission requirements and outstanding application materials.
• Support OneStop staff with escalated admissions-related inquiries.
• Participate in call campaigns, Q&A sessions, and other student engagement initiatives.
• Provide high-quality customer service through extensive inbound and outbound communications.

Data Management

• Manage admissions and application data within Slate and Campus Solutions.
• Troubleshoot data discrepancies and resolve admissions record issues across systems.
• Monitor and support data integration processes between Slate and the student information system.
• Process Salesforce cases and departmental requests related to admissions records.
• Create and maintain organization records and corresponding school data.
• Ensure institutional information remains accurate, current, and synchronized across systems.

Other Duties

• Finalize admitted student applications in preparation for registration.
• Review credentials, manage admissions holds, and evaluate requests for hold deferrals.
• Collaborate with departments and Enrollment Management partners to support operational goals.
• Participate in committees, cross-functional teams, and divisional initiatives.
• Assist with development of reference materials, training resources, and process documentation.
• Perform other duties and special projects as assigned.

Expected Salary

$43,888 annually

Benefits

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit UFHR Benefits and Rewards (ufl.edu)

Required Qualifications

Bachelor's degree; or an equivalent combination of education and experience.

Preferred

• Strong analytical skills with the ability to compile, organize, review, and interpret complex information while maintaining accuracy and attention to detail.
• Strong organizational skills with the ability to prioritize, coordinate, and complete multiple work assignments and training activities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively with various audiences.
• Demonstrated ability to establish and maintain effective working relationships with colleagues, applicants, and stakeholders.
• Experience providing exceptional customer service in a high-volume, service-oriented environment.
• Experience working with student information systems, CRM platforms, or related database applications; experience with Slate and/or PeopleSoft Campus Solutions preferred.

Special Instructions to Applicants

Applicants must upload the following documents to be considered for the position:

• Cover Letter
• Resume
• List of References

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required

No

Applications Close

04 November 2026

To apply

https://explore.jobs.ufl.edu/en-us/job/541754

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.