Admissions Officer

University of Michigan; Ann Arbor (MI); Hybride; USD 46 000 - 54 000; Plein temps

Avantages offerts par ce poste

PTO

Retirement plan

Health insurance

Life insurance

Disability insurance

FSAs

Onsite fitness

Résumé du poste

The University of Michigan is seeking a proactive Undergraduate Admissions Coordinator in Ann Arbor. This hybrid role supports applicant review, event planning, and recruitment efforts for Ross School of Business under the Office of Undergraduate Programs.

It requires strong customer service, data handling, and collaboration with campus partners. Expect three days on-site, some travel, and occasional outside-hours work.

Qualifications

• Bachelor's degree and 1 year of relevant experience or equivalent combination of education and related experience.
• Demonstrated project management skills.
• Customer service or quality management experience.
• Demonstrated ability to provide data analysis, including spreadsheet management and proficiency with basic Microsoft Office or Google Suites.

Responsabilités

• Admissions Recruitment: serve as first contact for Ross Undergraduate Admissions and manage high-volume inquiries; provide information on requirements and status; oversee the admissions email system.
• Admissions Events: support information sessions and campus tours; coordinate check-in, room reservations, and travel logistics for guests.
• Admissions Processing: track and sort application materials; update CRM; assist with transfer and international documentation; schedule FERPA requests and admissions tests.
• Maintain confidentiality and assist with website updates; support admission review processes and maintain the Admissions Manual.

Connaissances

Project management

Customer service

Quality management

Data analysis

Spreadsheet management

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Google Workspace

Description du poste

Who We Are

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities.

Job Summary

The Ross School of Business Office of Undergraduate Programs is one of the nation's leading undergraduate business programs, providing students with an exposure to business disciplines within a broad liberal arts education. The Office of Undergraduate Programs also provides community outreach programs to high school students, community college students, and current University of Michigan students.

This position is responsible for executing a high-level of professionalism and customer service to prospective students seeking admission to the Ross School of Business. It also provides program support in the areas of application review, event management, and recruitment. You will report to a Ross Assistant Director and support the undergraduate admission processes. You will contribute to our positive and inclusive work community by building trusting partnerships across the school and creating impactful experiences.

This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. The role may require occasional domestic travel, on-call responsibilities, and work outside standard business hours, including early mornings, evenings, or weekends. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Responsibilities*

Admissions Recruitment (40%)

• Be the first line of contact for Ross Undergraduate Admissions and implement an organized large volume student service interface
• Provide information on admission requirements, procedures, and application status.
• Hold specific responsibility for answering the Ross Undergraduate Admissions email account and assisting with oversight of the Ross Undergraduate Admissions email management system
• Co-write (in collaboration with the Assistant Director), maintain, and manage the use of scripts for common responses to general inquiries
• Respond to inquiries and complaints from students, parents, staff, faculty, and outside agencies, by ensuring a response and facilitating engagement with Ross Undergraduate Admissions and Office of Undergraduate Programs staff as necessary
• Work with Ross ITS to maximize roster usage and the check-in tools utilized during information sessions and workshops

Admissions Events (25%)

• Provide support for admissions events, including monitoring a registration system for information sessions, scheduling personalized visits and tours, reserving rooms, communicating with guests about parking, hotel and travel arrangements, and campus resources
• Provide Ross admissions tours to university guests, current and prospective students, and their families
• Attend recruitment events and assist the Director and Assistant Directors in event management and logistics, including management of the information session and application workshop check-in process
• Represent the Ross School of Business and Undergraduate Admissions team at on- and off-campus recruitment events

Admissions Processing (20%)

• Compile, track, and scan communications and application materials received by applicants to ensure that any additional information provided is sorted, documented, and escalated to the appropriate admission review committee member
• Help with communications related to the application and enrollment process, including communications regarding missing application credentials to ensure that applications are complete
• Update the customer relations management system and database with incoming and outgoing communications
• Be the contact for external transfer students on application materials, meeting admission requirements, and questions regarding transfer credit equivalencies
• Help process international documentation and the undergraduate student visa transfer process
• Manage systems within Wolverine Access, including application status and program action reason status entry
• Perform system batch loading of admission decisions, and help admit process
  Respond to and schedule current student FERPA requests and appointments as dictated by the university records policy
• Test the Admissions systems with Ross ITS to ensure functional specifications are met.
• Maintain electronic unit files with attention to confidentiality
• Review, read, and rate first-year admission applications as a first reviewer during peak reading season
• Proofread and request updates to the website
• Maintain Admissions Manual
  

Required Qualifications*

• Bachelor's Degree and 1 year of relevant experience or equivalent combination of education and related experience.
• Demonstrated project management skills
• Customer service or quality management experience
• Demonstrated ability to provide data analysis, including spreadsheet management and proficiency with basic Microsoft Office or Google Suites
  

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Access to the onsite Fitness Center at Ross
  

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Additional Information

Salary Information:

The salary offer range for this position is $46,100- $54,200. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be placed at the top of the range.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.