Admissions Navigator – Addiction Care & Patient Access

Cumberland Heights Foundation, Inc.; Oregon; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

HSA/HRA option

401K with company match

PTO accrual

Job summary

Cumberland Heights seeks an Admissions Specialist to guide patients and families through the admissions process and assess referrals for service suitability. You will counsel on treatment options, costs, and duration under clinical supervision, ensuring accurate documentation and confidentiality.

The role requires strong communication, crisis awareness, and ability to multitask in a fast-paced behavioral health setting, with a supportive team and safety responsibilities.

Qualifications

• CPRS or Bachelor’s degree in Social Work, Psychology, or related field required; active pursuit of LADAC preferred.
• Minimum of one (1) year of experience in behavioral healthcare with addictions-specific experience, or equivalent experience in job-related activities required.
• Strong computer skills including Microsoft (Outlook, Excel, Word)
• Ability to multi-task including typing efficiently while engaging in a conversation over the phone.
• Ability to quickly learn and use various clinical and telecommunications software.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
• If recovering, two years of verifiable abstinence required with five years preferred; active participation in a twelve-step program preferred.

Responsibilities

• Screens inquiry calls and conducts face-to-face chemical dependency assessments to determine appropriateness for admission, consulting with a clinical supervisor as needed.
• Communicates clearly to each prospective client their treatment options and their probable financial responsibility.
• Meets scheduled appointments in a timely and professional manner.
• Determines probable efficacy of treatment programs offered by Cumberland Heights as they relate to each potential patient and makes alternate recommendations as indicated; consulting with a clinical supervisor as needed.
• Communicates and cooperates with other admissions staff, benefits verification, clinical staff, medical staff, and UR personnel.
• Provides timely and complete documentation of the admissions process.
• Performs CPR and First Aid as needed.
• Documents pertinent clinical information into the electronic patient record.
• Ensures that a welcoming, safe, and healing environment is maintained for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned.

Skills

Communication skills

Multi-tasking

Tech literacy

Crisis management

Team collaboration

Telephone etiquette

Learning new software

Education

Bachelor’s degree in Social Work, Psychology, or related field

CPRS certification

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Cumberland Heights seeks an Admissions Specialist to guide patients and families through the admissions process and assess referrals for service suitability. You will counsel on treatment options, costs, and duration under clinical supervision, ensuring accurate documentation and confidentiality.

The role requires strong communication, crisis awareness, and ability to multitask in a fast-paced behavioral health setting, with a supportive team and safety responsibilities.