Admissions Specialist PRN \"As Needed\"

Cumberland Heights; Nashville (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Cumberland Heights is seeking an Admissions Specialist to guide patients and families through the admissions process and discuss treatment options and costs. The role requires coordinating with multiple teams, documenting thoroughly, and maintaining a supportive environment. CPR/First Aid may be performed as needed.

Candidates should have a related degree and healthcare experience, with LADAC pursued if possible; strong communication and computer skills are essential.

Qualifications

• CPRS or Bachelor’s degree in Social Work, Psychology, or related field required.
• Active pursuit of LADAC preferred.
• Minimum of one year in behavioral healthcare with addictions experience or equivalent.
• Strong computer skills including Microsoft Outlook, Excel, Word.
• Ability to multi-task while speaking on the phone.
• Ability to adapt to changing circumstances in a fast-paced environment.
• Ability to collaborate and guide colleagues with courtesy.

Responsibilities

• Screen inquiry calls and conduct assessments to determine admission eligibility.
• Explain treatment options and probable financial responsibility to clients.
• Meet scheduled appointments promptly and professionally.
• Document admissions processes and maintain confidentiality.
• Coordinate with admissions, benefits, clinical, medical, and UR staff.
• Provide CPR and First Aid as needed.
• Maintain a welcoming, safe environment throughout care.
• Assist with quality improvements and adapt to changes.

Skills

Excellent written communication

Verbal communication

Multitasking

Computer skills

Crisis management

Team collaboration

Learning software

Education

Bachelor’s degree in Social Work or Psychology

Active LADAC pursuit

Job description

Description

The Admissions Specialist supports Cumberland Heights’ mission of providing the highest quality care possible in a cost-effective manner for persons and families who are at risk for or who are suffering from the disease of chemical dependency.

Description

The Admissions Specialist supports Cumberland Heights’ mission of providing the highest quality care possible in a cost-effective manner for persons and families who are at risk for or who are suffering from the disease of chemical dependency.

Position Summary

The Admissions Specialist is responsible for assisting patients and their families through the various stages of the admissions process. This position evaluates referrals in terms of appropriateness for services offered by Cumberland Heights. This position also counsels with the client on the recommendations, cost, and probable efficacy and duration of treatment services. The Admissions Specialist operates under the clinical supervision of a LADAC or other appropriate licensure.

PRIMARY DUTIES AND RESPONSIBILITIES

• Screens inquiry calls and conducts face-to-face chemical dependency assessments to determine appropriateness for admission, consulting with a clinical supervisor as needed.
• Communicates clearly to each prospective client their treatment options and their probable financial responsibility.
• Met scheduled appointments in a timely and professional manner.
• Determines probable efficacy of treatment programs offered by Cumberland Heights as they relate to each potential patient and makes alternate recommendations as indicated; consulting with a clinical supervisor as needed.
• Communicates and cooperates with other admissions staff, benefits verification, clinical staff, medical staff, and UR personnel.
• Provides timely and complete documentation of the admissions process.
• Performs CPR and First Aid as needed.
• Documents pertinent clinical information into the electronic patient record.
• Ensures that a welcoming, safe, and healing environment is maintained for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned.

Supervisory Responsibilities

None

Requirements

• CPRS or Bachelor’s degree in Social Work, Psychology, or related field required; active pursuit of LADAC preferred.
• Minimum of one (1) year of experience in behavioral healthcare with addictions-specific experience, or equivalent experience in job-related activities required.
• Strong computer skills including Microsoft (Outlook, Excel, Word)
• Ability to multi-task including typing efficiently while engaging in a conversation over the phone.
• Ability to quickly learn and use various clinical and telecommunications software.
• Ability to skillfully adapt to changing circumstances and departmental needs in a fast-paced environment.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
• Ability to analyze complex situations and make crucial decisions while also knowing when consultation is needed.
• Ability to manage crisis situations in a calm and focused manner.
• Ability to work calmly and professionally in stressful situations and ally with people in crisis
• Excellent written and verbal communication skills
• Knowledge of signs/symptoms of intoxication/withdrawal for alcohol and drugs
• Knowledge of options for addiction treatment
• Excellent interviewing and observational skills
• Knowledge of and ability to apply information regarding age/cultural/population specific characteristics to patient care.
• If recovering, two years of verifiable abstinence required with five years preferred; active participation in a twelve-step program preferred.

Work Environment

• Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions.
• Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
• Position is subject to varying shifts, including weekends.
• Ability to lift 30 lbs and/or push pull up to 100 lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, stoop, bend, reach and use fine/gross motor skills