Admissions & Membership Guest Services Pro

City of Norfolk, VA; Norfolk (VA); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Pension plan

Life insurance

Medical and dental coverage

457 deferred compensation

Long-term disability

Credit union membership

Employer provided parking

Job summary

City of Norfolk, VA's Virginia Zoological Park is seeking a friendly Customer Service Representative to welcome visitors, assist with admissions and membership sales, and support event operations.

The ideal candidate has at least a high school diploma and six months of customer service experience, is detail-oriented, and capable of handling a fast-paced, public-facing environment while ensuring accurate transactions.

Qualifications

• Requires knowledge to understand basic operational, technical, or office processes.
• Six months of experience in a customer-facing role is preferred.

Responsibilities

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Process monetary transactions and adhere to cash handling policies.
• Introduce non-members to the Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals through CRM software.
• Maintain and update membership database ensuring accuracy.
• Support events by staffing check-ins and membership sales.
• Assist with end-of-day sales reconciliation and tills.
• Support the Guest Services Manager with events and projects.

Skills

Customer service

Telephone communication

Guest interaction

Cash handling

Education

High school diploma or equivalent

Tools

CRM software

POS system

Job description

City of Norfolk, VA's Virginia Zoological Park is seeking a friendly Customer Service Representative to welcome visitors, assist with admissions and membership sales, and support event operations.

The ideal candidate has at least a high school diploma and six months of customer service experience, is detail-oriented, and capable of handling a fast-paced, public-facing environment while ensuring accurate transactions.