Admissions Lead: Student Support & Engagement

Sam Houston State University; Huntsville (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Sam Houston State University Admissions is seeking an Admissions Specialist to lead the student worker team and support critical recruitment and admissions processes. You will guide students from first contact to enrollment with care, while coordinating events and ensuring smooth operations across offices.

The role emphasizes leadership, customer service, and collaboration with campus partners to enhance the admissions experience for prospective students and families.

Qualifications

• Associate degree in related field with at least 3 years related experience.

Responsibilities

• Lead and support SHSU Admissions student worker team by recruiting, training, supervising, and coaching student workers with consistency and care.
• Collaborate with departments across campus to execute events supported by student workers like Saturday@SAM, training weeks, huddles, and other student recruitment programming and trainings.
• Oversee business functions tied to admissions operations and ensure the right technology tools are in place and working efficiently.
• Serve as a backup for depositing application fees with the cashier's office, maintaining accurate records of transactions.
• Communicate the admissions process and provide exceptional customer service to prospective and incoming students and families via email, phone, text, and in-person interactions.
• Oversee the front desk operations including greeting visitors, providing information, and addressing questions.
• Maintain a high standard of quality control and service excellence throughout the student experience.
• Provide support to the admissions team, including data entry and file maintenance.
• Support ongoing initiatives that enhance the admissions experience, internally with staff and externally with students.
• Perform other duties that contribute to the success of the recruitment and admissions process.

Skills

Interpersonal communication

Education

Associate degree in related field

Job description

Sam Houston State University Admissions is seeking an Admissions Specialist to lead the student worker team and support critical recruitment and admissions processes. You will guide students from first contact to enrollment with care, while coordinating events and ensuring smooth operations across offices.

The role emphasizes leadership, customer service, and collaboration with campus partners to enhance the admissions experience for prospective students and families.