Admissions Events Host & Welcome Center Coordinator

Augusta University; Augusta (GA); On-site; USD 22,785 - 27,345; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition assistance

Vacation time

Sick leave

13 paid holidays

Job summary

Augusta University in Georgia is seeking an Office Specialist to serve as the primary host for admissions events, shaping first impressions for prospective students and families. The role involves managing communications, scheduling visits, and supporting event logistics while maintaining an inviting atmosphere in the Welcome Center.

Applicants should have at least three years of office support or customer service experience. Benefits include health insurance, vacation time, and tuition assistance for eligible employees after six months of employment.

Qualifications

• Minimum three years of office support or customer service experience.
• Experience in college/university admissions preferred.
• Experience in front-line guest experience and service preferred.

Responsibilities

• Serve as the official greeter for Welcome Center visitors.
• Manage incoming communications from prospective students and families.
• Schedule campus visits, daily tours, and special events.
• Support event logistics including space reservations and catering.
• Maintain office supplies and equipment inventory.

Skills

Excellent interpersonal communication skills

Detail-oriented

Strong organizational skills

Excellent time management

Flexibility

Problem-solving

Customer service excellence

Education

Associate’s degree or High School diploma, GED

Job description

Office Specialist, Admissions Events and Welcome Center

Job ID: 295451
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

*


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Office Specialist serves as the primary host for Office of Undergraduate Admissions events and visit opportunities and within the Gretchen B. Caughman Student Welcome Center, shaping the first impressions and experiences of prospective students and their families. This Specialist also supports the day-to-day operations involved in the planning and execution of on-campus, off-campus, and virtual recruitment and yield events.

Responsibilities



ADMINISTRATIVE TASKS: Serves as the official greeter for Welcome Center visitors. Manage incoming communications (i.e., email, phone) from prospective students and families, as well as internal and external partners. Schedule campus visits, daily tours, and special events for interested students and visitors. Support event logistics, including space reservations, catering, AV, registration systems, event materials, and communication. Assist in communicating and collaborating with campus partners. Maintain department databases and records, enter data, and generate reports, requiring knowledge of systems and strong attention to detail. Maintain office supplies and equipment inventory.

SPACE MANAGEMENT: Maintain order, neatness, and appearance in the Welcome Center to create a warm and inviting atmosphere for all guests. Maintain Welcome Center space access and access logs in collaboration with Facilities. Coordinate special facility needs (work orders, custodial, etc.). Maintain space reservations for areas within the Welcome Center.

: Assist the Associate Director and Coordinator as needed. Perform all other job-related duties as assigned.

Required Qualifications

Associate's degree from an accredited college or university OR High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of office support or customer service experience.

Preferred Qualifications

Experience in college/university admissions. Experience in front-line guest experience and service.

Knowledge, Skills, & Abilities

KNOWLEDGE


SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Must have excellent time management skills.
Demonstrate flexibility and problem-solving skills.
Demonstrated excellence in customer service.

ABILITIES
Ability to maintain confidentiality.
Ability to create a positive, welcoming environment and connect with a wide range of people.
Ability to work efficiently under pressure and work effectively as a team member or independently.
Ability to be attentive, detailed, and perform duties accurately.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B3

Salary: $16.54/hourly-$19.85/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=295451&PostingSeq=1







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