Admissions Director/ Patient Liaison

Miracle Mile Healthcare Center; Los Angeles (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition Assistance

401K

Job summary

Miracle Mile Healthcare Center LLC in California is seeking a full‑time Admissions Director/Patient Liaison. You will manage inquiries, verify finances, and guide families through admission while coordinating with clinical staff. Strong organizational and phone skills help you convert referrals into admissions and maintain onboarding paperwork.

You will work with Medicare/Medi-Cal guidelines and maintain marketing data integrity to support center goals and patient care.

Qualifications

• Two to three years experience as Admissions Director or Admissions Coordinator at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with detail orientation towards documentation and follow-up.
• Professional telephone skills with ability to handle referral calls efficiently.
• Bridge between residents, families, and staff to communicate concerns and feedback.
• Regularly check in with residents and families to resolve concerns.
• Inside or outside sales experience preferred.
• Able to work with families and conduct tours with a focus on closing.
• Experience with Medicare and Medi-Cal guidelines preferred.

Responsibilities

• Obtains referral information from telephone and walk-in inquiries for admission committee approval.
• Ensures financial verification is accurate before admission to reduce AR.
• Obtains family commitment to tour 80% of viable referrals.
• Explains admission policies and completes paperwork upon admission.
• Chairs daily admissions meeting and tracks referrals and discharges.
• Informs Marketing Director of referral-source issues.
• Develops relationships with referral sources to support admissions.
• Maintains data in Marketing Information System and ensures data integrity.

Skills

Organizational skills

Telephone skills

Bridge between residents and staff

Customer/family follow-up

Sales experience (internal/external)

Touring/closing prospects

Marketing information system usage

Medicare/Medi-Cal knowledge

Tools

Marketing Information System

Job description

Voted one of the best companies to work for by Modern Healthcare Magazine:

Miracle Mile Healthcare Center is an award winning family company providing healthcare services including skilled nursing, assisted living and senior living communities.

We believe that seniors are extraordinary people. Their lives are filled with achievements, contributions and wisdom. They have raised families, served their communities and country, lived history and ultimately set the stage for us. We are honored to provide their care, as they make the transition to the golden years, andwhen it becomes more challenging to care for one’s self. From a short-term rehabilitation stay to long term nursing care, each of our clinical programs are designed to reduce hospitalizations so our patients can focus on achieving their individual care plan goals whether it’s returning home or staying with us for their long term care needs

Our commitment to superior quality of life is evident when you visit our family of centers.At our care center you will meet compassionate and professional team members who understand that finding the right skilled nursing setting and long-term care option could be difficult and confusing and are wanting to make a difference by providing the utmost care to genuinely help our patients and the community around them. If this sounds like a great fit for you, we would love to have you join our wonderful team!

Compensation & Benefits:

• As a growing and essential company, we have many opportunities for growth and development within the medical industry and are committed to providing the resources and training you need.
• Pay is market competitive and negotiable based on your experience.
• Full-time employees will be eligible for a variety of comprehensive medical, dental, and vision insurance plans.
• Full-time employees will be eligible for Tuition Assistance.
• 401K.

The anticipated pay range for candidates who will work in California is $30.00 hourly. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.

We are looking for full-time Admissions Director/Patient Liaison.

Responsibilities include:

• Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
• Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
• Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
• Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
• Informs Marketing Director of any referral source issues that arise during the referral process.
• Develops relationships with referral sources. ADMINISTRATIVE
• Supports the overall goals of the Company and the Center.
• Communicates all billing issues with accounting office and Marketing.
• Documents all necessary information in an accurate and timely manner.
• Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MDS.
• Attends all Center or Company required in-services and meetings.

Qualifications:

• Two to three years experience as Admissions Director or Admissions Coordinator at a SNF, subacute, rehab, or other health care facility.
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Act as a bridge between residents, families, and facility staff to communicate concerns, requests, and feedback effectively.
• Conduct regular check-ins with residents and their families to proactively identify and resolve concerns or issues.
• Inside or outside sales experience preferred.
• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system
• Experience with Medicare and Medi-Cal guidelines preferred

We are an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

INDHP