Admissions Director

PACS Group; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Full-time position

Job summary

PACS Group is seeking an experienced Admissions Director for its San Francisco Post Acute facility. You will lead admissions operations, build referral networks with hospitals, physicians, social workers, and discharge planners to grow census, and oversee the admissions process to ensure a professional, timely experience for residents and families.

The role requires exceptional communication and organizational skills, a customer-focused approach, and the ability to collaborate with clinical

Qualifications

• Experience in healthcare admissions or post-acute care.
• Proven ability to develop referral relationships and support census growth.
• Strong interpersonal, negotiation, and customer service skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Oversee daily admissions operations to meet census goals.
• Coordinate the admission process from referral to resident arrival and paperwork.
• Screen prospective residents using medical records, clinical needs, and criteria.
• Verify insurance coverage and benefits for admissions and financial responsibilities.
• Coordinate bed assignments and ensure up-to-date bed availability.
• Communicate with residents, families, referrals, and staff throughout the process.

Skills

Healthcare admissions

Referral development

Relationship building

Communication skills

Organizational skills

Tools

EMR systems

Job description

Now Hiring: Admissions Director San Francisco Post Acute | San Francisco, CA

Lead Admissions. Build Relationships. Make an Impact. San Francisco Post Acute is seeking an experienced and results-driven Admissions Director to lead our admissions operations and help grow facility census. This is an excellent opportunity for a motivated healthcare professional who excels at relationship building, referral development, and coordinating a smooth admissions process for residents and their families. The ideal candidate will have strong communication and organizational skills, a customer-focused approach, and the ability to develop meaningful relationships with hospitals, physicians, social workers, and discharge planners to support continued facility growth.

General Purpose The Admissions Director is responsible for overseeing the facility's admissions process, supporting census growth, developing referral relationships, and ensuring prospective residents receive a professional, timely, and welcoming admission experience. This position works closely with facility leadership and clinical teams to ensure appropriate admissions while supporting the facility's operational and census goals.

Salary: $80,000-$110,000 per year, depending on experience

Schedule: Full-Time

• Benefits: Comprehensive benefits package

Essential Duties and Responsibilities

• Admissions Operations
  • Manage, plan, direct, and monitor daily admissions operations to meet budgeted census goals.
  • Coordinate the admission process from initial referral through resident arrival and completion of required paperwork.
  • Screen prospective residents by reviewing medical records, clinical needs, and facility admission criteria.
  • Collaborate with the Director of Nursing (DON), case managers, and other clinical leaders to determine admission appropriateness.
  • Verify insurance coverage and benefits to ensure financial and admission requirements are met.
  • Complete and oversee admission applications, financial responsibility forms, and preliminary documentation.
  • Coordinate bed assignments and maintain accurate, up-to-date information regarding bed availability.
  • Arrange transportation and coordinate appropriate physical, social, emotional, and support services for incoming residents.
  • Communicate promptly with residents, families, referral sources, and facility staff throughout the admissions process.
  • Attend daily stand-up meetings and provide updates on referrals, pending admissions, and census opportunities.
• Marketing and Referral Development
  • Develop and maintain strong professional relationships with hospital discharge planners, social workers, physicians, case managers, and other referral partners.
  • Proactively cultivate referral sources to increase admissions and support facility census growth.
  • Maintain a thorough understanding of facility services, clinical capabilities, and admission criteria to effectively educate prospective residents and referral partners.
  • Represent San Francisco Post Acute professionally and promote the facility's services and capabilities.
  • Assist in planning and coordinating outreach activities, including health fairs, educational programs, community events, and other promotional opportunities.
  • Identify opportunities to strengthen referral relationships and improve the admissions experience.
  • Support the development and implementation of sales and marketing strategies that align with facility goals.
• Resident and Family Experience
  • Create a welcoming, respectful, and supportive environment for prospective residents and their families.
  • Provide clear explanations of admission criteria, facility services, and the admission process.
  • Gather, verify, and clarify applicant information through medical record reviews, interviews, and communication with residents and family members.
  • Coordinate with interdisciplinary team members to ensure a smooth transition into the facility.
  • Respond to inquiries and resolve admissions-related concerns in a timely and professional manner.
  • Promote a positive first impression of the facility through exceptional customer service and communication.
• Compliance and Professional Development
  • Maintain the confidentiality of all resident information, including protected health information (PHI).
  • Follow applicable facility policies, procedures, and regulatory requirements.
  • Maintain familiarity with standard precautions, exposure control procedures, fire drills, and evacuation protocols.
  • Protect confidential organizational and resident information.
  • Participate in ongoing educational opportunities, review professional publications, and maintain industry relationships to stay current with admissions and marketing practices.
  • Complete facility-specific projects and other duties as assigned by the supervisor.

Qualifications

• Previous experience in healthcare admissions, skilled nursing, post-acute care, or healthcare sales and marketing strongly preferred.
• Proven ability to develop and maintain referral relationships and support census growth.
• Knowledge of admissions processes, insurance verification, medical record review, and resident intake procedures.
• Strong interpersonal, communication, negotiation, and customer service skills.
• Excellent organizational skills with the ability to manage multiple referrals and admissions simultaneously.
• Ability to collaborate effectively with clinical teams, facility leadership, residents, families, and external referral partners.
• Self-motivated, results-oriented, and comfortable working in a fast-paced healthcare environment.
• Proficiency with computers, electronic medical records, and standard office applications.

Why Join San Francisco Post Acute?

• Competitive salary: $80,000-$110,000 annually, depending on experience.
• Full-time opportunity with a comprehensive benefits package.
• Opportunity to make a direct impact on facility census and operational success.
• Collaborative work environment with facility leadership and clinical teams.
• Opportunity to build lasting professional relationships and contribute to quality resident care.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services.

We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making.

In addition, PACS helps connect exceptional people with premier healthcare careers across the country.

We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment decisions are based on qualifications, merit, and business needs.