Admissions Counselor I: Guide Prospective Students

Phase2 Technology; Houston (TX); On-site; USD 39,000 - 47,000; Full time

Job summary

The University of Texas at Austin is seeking an Admissions Counselor I to serve as the primary contact for prospective students, applicants, and families within an assigned territory. You will guide students through college selection, admissions, and enrollment, and represent UT Austin in person and virtually.

You will collaborate with Recruitment, Orientation, and academic units to strengthen referrals, support transitions, and ensure a cohesive experience from initial engagement to enrollment

Qualifications

• Bachelor's degree.
• Experience providing customer service and assisting, advising, or counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills and a professional demeanor.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel commitments in a fast-paced environment.
• Proficiency with Microsoft Office, customer databases, or customer relationship management systems.
• Valid driver's license and ability to meet applicable university driving requirements.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Advise prospective students, applicants, admitted students, and families throughout the college-selection, admission, and enrollment process. Respond to questions through phone, email, virtual engagement, and in-person meetings; provide individualized guidance; and connect students and families with appropriate university resources.
• Use territory data, engagement indicators, institutional priorities, and assessment findings to plan, implement, and evaluate recruitment activities. Represent the university at high school, community college, regional, community-based, and on-campus recruitment programs and events. Support Longhorn Orientation and First-Year Experience, Pathways, Partnerships and Pipelines programs and events as assigned. Travel frequently throughout the assigned territory and other areas as assigned, and operate a personal, rental, or university vehicle as needed.
• Present clear and accurate information about the undergraduate experience, academic opportunities, educational value, admission and enrollment processes, available pathways, orientation, and the transition to the first year. Tailor presentations and outreach to the needs of students, families, counselors, and community partners.
• Build and sustain relationships with high schools, school districts, community colleges, alumni, community-based organizations, businesses, and educational or pathway partners. Maintain regular communication, learn partner priorities, identify opportunities for collaboration, and share relevant feedback with the Senior Program Coordinator.
• Promote awareness of available admission pathways and identify students who may benefit from pathway opportunities. Support pathway outreach, recruitment, referrals, and transition activities.
• Maintain timely and accurate records of student interactions and outcomes in Slate. Review admission applications and meet established productivity, quality, timeliness, and confidentiality expectations. Participate in scholarship review and related processes as assigned.
• Perform other related functions as assigned.

Skills

Customer service

Presentations

Interpersonal skills

Organizational skills

Travel

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Customer databases

Job description

The University of Texas at Austin is seeking an Admissions Counselor I to serve as the primary contact for prospective students, applicants, and families within an assigned territory. You will guide students through college selection, admissions, and enrollment, and represent UT Austin in person and virtually.

You will collaborate with Recruitment, Orientation, and academic units to strengthen referrals, support transitions, and ensure a cohesive experience from initial engagement to enrollment