Admissions Coordinator, WM

Pathway Society Inc.; San Jose (CA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Fully paid medical insurance

Dental insurance

Vision insurance

401k contribution

Paid holidays

PTO

Job summary

Pathway Society Inc. in San Jose, CA is seeking an Admissions Coordinator to be the first point of contact for clients entering the withdrawal management program.

You will screen referrals, schedule intake appointments, admit clients, and assist the Program Director with training and protocol reviews. The role requires strong organization, cultural competence, and the ability to work in a fast-paced environment.

Qualifications

• CADACC is required; equivalent experience or education will be considered
• Experience with diverse populations; substance use and/or mental health work preferred
• Excellent organization and time management skills
• Must obtain CPR/First Aid certification and complete annual trainings

Responsibilities

• Reviews referrals from all sources
• Screens clients and schedules intake appointments
• Completes admission process with HSQ tasks including medical eligibility, CalOMS, ALOC, care plans and consents
• Explains house rules and benefits to clients
• Enters client data into Welligent and completes MyAvatar forms
• Coordinates with Director, Implementation for pilots and quality improvements
• Oversees data quality of documentation and completes web calls
• Sends treatment status reports to the criminal justice department
• Maintains referrals, screening and admission records monthly

Skills

Communication

Time management

Punctuality

Reliability

Adaptability

Education

CADACC credential or equivalent

Tools

Welligent

MyAvatar

Microsoft Word

Excel

Job description

Job Details

Job Location: Pathway House - San Jose, CA 95112
Position Type: Full Time
Salary Range: $35.00 - $41.00 Hourly
Job Shift: Day Admissions Coordinator, WM

Position Classification: Exempt, full-time, benefits eligible
Accountable to: Program Director

Admissions Coordinator Description

The admissions coordinator is the client’s first point of contact with the agency’s withdrawal management program. The Admissions Coordinator will be responsible for screening referrals, scheduling intake appointments, admitting clients into the program and assisting the Program Director with training and protocol reviews. The admissions coordinator performs a variety of duties related to client access to services and program protocols, while maintaining a positive attitude and a team-oriented mentality.

Admissions Coordinator Benefits

• Pathway Society offers fully paid medical, dental, vision, LTD and life insurances for the employee and a contribution to spouse/dependent premiums.
• Contribution to the employee's 401k, paid holidays, and a generous PTO package are also included in the compensation package.

Primary Responsibilities

• Reviews referrals from all sources (Call Center, other county departments, clients, families & others)
• Screens clients, schedules appointments with after consultation from MD, program director
• Completes admission process in partnership with staff doing the HSQ including the following tasks but not limited to:
  • Medical eligibility
  • CalOMS
  • ALOC
  • Medical necessity
  • Care plan
  • Consents
  • Explanation of house rules and benefits
  • Entering client data into electronic health record (Welligent)
  • Completing pre-admission form in MyAvatar
  • Completing the referral disposition in MyAvatar
• Consults with clinical staff & medical staff when appropriate
• Reviews WM protocol and coaches & instructs WM techs on correct procedures
• Provides general oversight (not supervision per se) over the WM tech tasks (addresses gaps in documentation, protocols)
• Coordinates with Director, Implementation to implement pilots, quality improvement projects & other WM improvements as needed & identifying & troubleshooting implementation issues
• Oversees general data quality of documentation & completes web calls
• Send treatment status reports to criminal justice department
• Maintains referrals, screening & admission records on a monthly basis
• Perform additional duties as assigned by the administrative supervisor

Admissions Coordinator Qualifications

• CADACC is required; equivalent experience or education will be considered
• Experience working with diverse populations; substance use and/or mental health work experience preferred
• Must exhibit cultural competence and sensitivity toward mental health clients
• Must exhibit professionalism, punctuality, flexibility, and reliability at-all-times
• Must be comfortable with, and entertain frequent interruptions, with patience and decorum, in a fast paced, intensive, client centered environment
• Excellent organization and time management skills
• Experience with email and Microsoft Word and Excel and Welligent
• Must obtain CPR/First Aid certification and complete annual required trainings
• Must be able to communicate effectively both verbally and in writing in the language spoken by clients
• Must pass comprehensive background check, reference check, and possess a valid driver license, current auto liability insurance and a clean driving record

Physical Requirements

• Climbing; ascending or descending stairs, ramps, using feet and legs and/or hands and arms. Kneeling; bending legs at knee to come to a rest on knee or knees.
• Crouching; bending the body downward and forward by bending leg and spine.
• Reaching; extending hand (s) and arms above head in any direction.
• Hearing; perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Lifting; able to lift, carry, push, pull or otherwise move objects up to 20 pounds.
• Visual acuity to perform an activity such as: preparing and analyzing data and figures and viewing a computer terminal.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities and scheduled shift may change at any time, with or without notice.