Admissions Coordinator

Honeycomb Wellness Center; Novato (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Honeycomb Wellness Center in Novato, CA is seeking a full-time Admissions Coordinator to screen applicants for healthcare programs and coordinate their arrival to the facility.

Responsibilities include handling phone calls, pre-screen assessments, verifying insurance, and coordinating intake with the team while maintaining confidential patient information and HIPAA compliance.

Qualifications

• Requires ability to conduct pre-screen assessments and explain admission criteria.
• Strong communication with clients and families.
• Understanding of confidentiality laws (HIPAA) and ethics.

Responsibilities

• Answer incoming calls and score them.
• Return missed calls promptly.
• Collect and verify potential clients' information for pre-screen.
• Complete pre-admission screening and relay to licensed clinicians.
• Explain insurance details and financial responsibilities.
• Identify the responsible party for payments and coordinate with onsite team.
• Refer clients to other programs when needed.
• Admit clients and coordinate intake and financial forms.
• Maintain daily reporting across lead and intake sheets.
• Add admissions notes to calls/contacts for team awareness.
• Ensure compliance with confidentiality rules and safety policies.
• Participate in ongoing training and professional development.

Skills

Phone screening

Client communication

HIPAA compliance

Medical intake

Job description

We're interviewing now at our Novato, CA facility! Looking for a client-focused Admissions Coordinator who has knowledge of mental health and substance abuse clientele!

We are seeking to fill a Full Time Admissions Coordinator position.

General Summary:

The Admissions Coordinator position screens applicants for the healthcare program. They will work with all potential clients prior to admission into the facility, and once a potential client is determined to be appropriate for the facility, will coordinate their arrival to the facility.

Responsibilities:

• Answer all phone incoming phone calls and score each call immediately.
• Return missed calls immediately.
• Obtains potential clients information by requesting completed pre-screen assessments and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Screens potential clients by completing the pre-admission screening; will pass the pre-screening assessment onto the licensed clinician who will evaluate and approve or deny acceptance into the program.
• Verifies all insurance policies through the VOB process
• Clear and confident ability to communicate and relay client’s financial obligations as set forth in their insurance contract (deductible, max out of pocket, co-insurance, etc.)
• Responsible for identifying the financial responsible party who will make payments for deductible, out of pocket, or co-insurance, and relay that information to the onsite team.
• Refer potential clients and family to other programs and institutions as needed
• Admits clients by completing admission and financial responsibility forms; coordinating and arranging client’s safe intake and
• Update lead sheets daily, and intake reports
  
• Add admissions note to each call/contact so team members are aware of status communication.
• Maintain accurate daily reporting across all reporting sheets utilized by the admissions coordinator (lead tracking sheets, intake and admissions sheet, incoming waitlist on the bed board)
• Admissions Coordinator is the front-line messenger of policies, procedures, do’s and don’ts, electronics policies, etc.
• Keeps patients safe by following safety policies, procedures
• Protects organization reputation by keeping information confidential, following all HIPAA and Confidentiality rules and regulations.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Must be at least 18 years of age
• CPR & First Aid certification
• Valid California Driver's License
• Must be able to passBackground Check
• Negative TB Test
• Must understand therapeutic process, confidentiality laws, professional ethics, fundamentals of addiction, and mental health disabilities and treatment
• Must be willing to work weekends and holidays if needed

Equal Opportunity Employer