Admissions Coordinator - Remote Care Access

Default MnTC Brand; Minneapolis (MN); Remote; USD 23,000 - 26,000; Full time

Job summary

Minnesota Adult & Teen Challenge is seeking an Admissions Specialist to be the first point of contact for individuals seeking treatment and their families. You will conduct initial screenings, verify insurance, coordinate admissions logistics, and ensure timely access to care while complying with organizational policies.

The role requires strong interpersonal and organizational skills, confidentiality, and experience in healthcare or behavioral health; training on client rights and mandated

Qualifications

• High school diploma or equivalent required.
• One year of admissions, intake coordination, customer service, healthcare, behavioral health, or related field preferred.
• Knowledge of substance use disorders, recovery principles, behavioral health services, or willingness to learn.
• Strong interpersonal, verbal communication, and customer service skills with the ability to engage individuals experiencing crisis or significant life challenges.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Proficiency with electronic health records, databases, Microsoft Office applications, and other technology systems.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrates MnTC’s mission and core values daily in interactions.

Responsibilities

• Serve as the primary point of contact for prospective clients, family members, referral sources, healthcare providers, and community partners seeking information about services.
• Respond to calls, voicemails, online inquiries, referrals, and applicant questions within established departmental response time standards.
• Provide accurate information regarding treatment services, program expectations, admission criteria, financial responsibilities, and available resources.
• Conduct initial applicant screenings and gather relevant information to support admission eligibility, program fit, and next-step recommendations.
• Guide applicants and families through the admissions process, assisting with required forms, releases of information, assessments, and supporting documentation.
• Coordinate admission activities, including scheduling assessments, admission appointments, transportation arrangements, and communication with referral sources.
• Reviews applications and supporting documentation to ensure all required information has been received prior to admission decisions.
• Verifies insurance eligibility, benefits, authorizations, and payment arrangements while accurately documenting coverage information.
• Screens clients for funding eligibility and coordinates submission of required applications and documents to counties and other sources.
• Collaborates with clinical, medical, and program staff to support appropriate placement and timely admissions decisions.
• Maintains accurate and timely documentation within electronic health records, admissions databases, and other systems.
• Monitors admissions pipelines, waitlists, and referral activity to support efficient access to treatment services.
• Maintains confidentiality and safeguards protected health information in accordance with HIPAA and 42 CFR Part 2.
• Identifies and escalates admission barriers or high-risk situations to leadership for resolution.
• Develops and maintains positive working relationships with referral partners and community organizations.

Skills

Strong interpersonal skills

Verbal communication

Customer service

Organizational skills

Confidentiality

Proficiency with computer systems

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Minnesota Adult & Teen Challenge is seeking an Admissions Specialist to be the first point of contact for individuals seeking treatment and their families. You will conduct initial screenings, verify insurance, coordinate admissions logistics, and ensure timely access to care while complying with organizational policies.

The role requires strong interpersonal and organizational skills, confidentiality, and experience in healthcare or behavioral health; training on client rights and mandated