Admissions Coordinator: Patient Care & Partnerships

OPCO Skilled Management; Independence (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Company-Paid Life Insurance

Disability Insurance

EAP

Employee Referral Program

Professional Development Opportunities

Supportive Leadership Team

Stable, Full-Time Position

Meaningful Impact

Job summary

Heritage Wellness & Rehabilitation seeks an energetic Admissions Coordinator to guide residents from inquiry to arrival, collaborating with hospitals, physicians, and families to ensure timely admissions and strong customer service.

The ideal candidate is organized, personable, and patient-centered, with healthcare admissions experience and a passion for helping families navigate a major transition in their care journey.

Qualifications

• High school diploma or equivalent is required.
• Healthcare admissions experience preferred.
• Experience in skilled nursing, rehabilitation, or post-acute care strongly preferred.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Coordinate the entire admissions process from referral through admission.
• Respond promptly to inquiries from hospitals, physicians, families, and referral sources.
• Conduct facility tours for prospective residents and families.
• Review referrals and screen prospective residents for admission eligibility.
• Gather and review clinical information to determine admission appropriateness.
• Verify insurance benefits and financial eligibility prior to admission.
• Coordinate with hospital discharge planners, physicians, case managers, and social workers.
• Complete all admission documentation accurately and efficiently.
• Prepare resident rooms and coordinate admission logistics with nursing staff.
• Ensure a smooth and welcoming admission experience for residents and families.
• Build and maintain strong relationships with hospitals and referral partners.
• Participate in marketing activities and community outreach to support census growth.
• Maintain accurate records within electronic admissions systems.
• Assist with daily census management and occupancy goals.
• Address resident and family concerns professionally and promptly.
• Participate in morning clinical and admissions meetings.
• Promote the facility's services and communicate the value of Heritage Wellness & Rehabilitation to referral sources and prospective residents.

Skills

Communication skills

Customer service

Organizational skills

Time management

Insurance verification

Healthcare documentation

Relationship building

Education

High school diploma

Job description

Heritage Wellness & Rehabilitation seeks an energetic Admissions Coordinator to guide residents from inquiry to arrival, collaborating with hospitals, physicians, and families to ensure timely admissions and strong customer service.

The ideal candidate is organized, personable, and patient-centered, with healthcare admissions experience and a passion for helping families navigate a major transition in their care journey.