Admissions Coordinator: Census Growth & Care Transitions

Rockwall Wellness & Rehabilitation; Rockwall (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Dental insurance

Vision insurance

Paid Time Off

Job summary

Rockwall Wellness & Rehabilitation seeks an experienced Admissions Coordinator to manage admission guidelines, market programs, and gather resident information for a smooth transition to the center.

The role includes screening applicants, coordinating with hospitals and referral sources, verifying finances, and maintaining census targets. Strong communication with families and staff is essential.

Qualifications

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long- term care and/or health care services useful.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in the center with families upon or before admission to sign the paperwork, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or assigned at any time with or without notice.

Job description

Rockwall Wellness & Rehabilitation seeks an experienced Admissions Coordinator to manage admission guidelines, market programs, and gather resident information for a smooth transition to the center.

The role includes screening applicants, coordinating with hospitals and referral sources, verifying finances, and maintaining census targets. Strong communication with families and staff is essential.