Admissions Coordinator

Talentify; Wilmington (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Wilmington Treatment Center is seeking an Admissions Coordinator to handle patient admission and registration, coordinating with referrals and families while maintaining clear communication between the program and callers.

A Bachelor's degree is required and at least one year of healthcare admissions experience is preferred. Responsibilities include data entry, scheduling assessments, answering phones, and guiding patients through the admission process with empathy and professionalism.

Qualifications

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions preferred.

Responsibilities

• Greet and search new patients upon arrival.
• Review admissions against approved criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Handle clerical duties including data entry and answering phones.
• Initiate data collection from patients and sources for clinical/demographic info.
• Assist prospective patients in seeking treatment.
• Register patient to the assigned program.
• Ensure timely completion of admission paperwork and notify staff of arrivals/transfers.
• Refer inquiries to other agencies or community resources when not appropriate for facility admission.
• Coordinate with referral sources and arrange patient transportation.
• Maintain a positive, empathetic, and professional attitude toward customers.

Education

Bachelor’s degree

Job description

Overview

PURPOSE STATEMENT:

Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Salary - $19.00 - $22.00 /Hr

Location: Wilmington Treatment Center/Call Center

Schedule: Sunday - Thursday 9am - 5:30pm

About Us:

Wilmington Treatment Center was founded in 1984 by a group of individuals whose lives had been affected by the disease of addiction. Over the ensuing four decades, the program has remained committed to providing the best possible treatment via evidence-based programming, research-supported methods and modalities, and personalized care that is delivered with both compassion and respect.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHMKT

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