Admissions Coordinator

Ahg Master; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Aliya Health Group is seeking an Admissions Coordinator to handle inbound calls, qualify referrals, and guide potential clients and families through the treatment admission process at Footprints to Recovery facilities in West Palm Beach, FL. The role emphasizes empathy, sales acumen, and clear financial discussions.

The coordinator will coordinate with guarantors, explain insurance benefits, and maintain relationships with medical facilities to ensure smooth admissions.

Qualifications

• Excellent written and oral communication skills.
• Strong attention to detail in a fast-paced environment.
• 1-2 years admissions and/or sales experience preferred.
• Proven sales background with professionalism.
• Empathy toward individuals seeking treatment.

Responsibilities

• Answering inbound calls from people seeking treatment and guide them through the process.
• Discuss client financial responsibility and draft payment agreements with guarantor.
• Explain insurance benefits to clients/families clearly.
• Explain services offered and provide resources to clients/families.
• Maintain relationships with outside medical facilities for smooth transfer of patients.
• Complete pre-screen assessments and relay information to the Director of Admissions.
• Perform additional tasks as assigned.

Skills

Communication skills

Empathy

Sales experience

Call center

Attention to detail

Phone etiquette

Teamwork

Independent work

Integrity

Work under pressure

Tools

Salesforce

Microsoft Word

Outlook

Job description

Job Details: Job Location: West Palm Beach , FL 33406, Job Shift: Day, Aliya Health Group is a nationwide network of addiction treatment centers known for diverse, evidence-based programs for substance use disorders and co-occurring mental health disorders. With a highly personalized clinical approach to treatment and a full continuum of care, we provide clients with the tools needed to build a life in recovery that’s enjoyable, fulfilling, and hopeful. Our nationally accredited treatment centers include Footprints to Recovery, Vogue Recovery Center, Royal Life Centers, Malibu Detox and South Coast Behavioral Health.

Position: Admissions Coordinator | Full-Time

Position Overview:

The Admissions Coordinator is sales-oriented and has a passion for helping people and is a vital role within the company. This position answers all incoming calls, and fields all incoming referrals to Footprints to Recovery’s facilities. You will be responsible for qualifying potential clients, assisting in helping clients/families understand the process of treatment, and educating them on our treatment facilities. You will be responsible for walking clients through the process from the initial phone call to admission to our facilities and explaining necessary finances / insurance benefits required for admission. This role needs to be filled by someone who can engage clients/families, has a sense of empathy, and is sales oriented.

Qualifications: Key Responsibilities:

• Answering inbound phone calls from people who are seeking substance abuse/alcohol treatment for themselves or a loved one. Must be able to speak to clients and/or families during times of crisis and offer a solution.
• Financial Conversation – Establishing a relationship with client and client’s guarantor, must be able to discuss client financial responsibility, and all necessary information from guarantor to draft agreements, finalizing payment agreements, processing of payments.
• Be efficient at explaining insurance benefits to a client and/or family and assist with their understanding of this information.
• Admissions Duties – You must be passionate about healthcare as we are a client-centered company, and you must be willing to actively learn and understand substance abuse disorders and treatment options. This role requires you to be able to explain the services offered by our facilities and be able to provide clients/family members with helpful resources.
• Maintain good relationships with outside medical facilities to guarantee a smooth transfer of patients.
• Complete pre-screen assessments and be efficient at relaying this information to the Director of Admissions to help determine a client’s appropriateness for our programs.
• Perform various tasks as assigned.

Qualifications:

• Must have a strong written and oral communication ability
• Must be able to display strong attention to detail to ensure that all necessary information is captured
• Ability to work independently and within a team in a fast-paced environment, prioritize and perform several tasks simultaneously without losing concentration
• Proper telephone etiquette
• Empathy and compassion towards individuals struggling with substance use / alcohol use disorders
• Knowledge of a variety of computer software applications: Salesforce, Microsoft Word, Outlook
• 1-2 years of admissions and/or sales experience preferred
• Proven sales background
• Professionalism in all facets of communication
• Ability to work in a high-stress environment
• Call center experience or multi-line phone system experience
• Dependability / Honesty / Integrity

The Admissions Coordinator will report directly to the Director of Admissions. This is a full-time position (40+ hours a week) with on-call shifts 1-2 nights a week. This position must be available for company emergencies when needed, after-hours.