Admissions Coordinator

LifeView Group; Pensacola, Northern (FL, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

LifeView Group, Inc. is seeking an Admission Coordinator to support the front office in a behavioral health setting. The role includes check-in/out, scheduling, and verifying insurance, with a focus on excellent customer service.

The position requires a high school diploma or GED (or equivalent experience) and at least 3 years in a related medical field. Strong organizational and communication skills are essential for success in a fast-paced environment in Pensacola, FL.

Qualifications

• High school diploma or GED or combination with related medical field experience.
• Working knowledge of business/medical or front office practice.
• Understanding of insurance authorizations and practice requirements is a plus.
• Ability to work independently with good critical thinking and decision-making skills.
• Proficient internet/computer skills and use of Microsoft Office.
• Strong organizational skills and ability to prioritize responsibilities.
• Ability to maintain effective working relationships with internal and external customers.
• Excellent verbal and written communication.
• Ability to work within agency policies and procedures.
• Detail oriented with high accuracy and focus.
• Must pass state and federal background screening as appropriate.

Responsibilities

• Provide front office support for admissions, check-in and check-out.
• Schedule, reschedule appointments and make reminder calls.
• Handle insurance verifications and authorizations; collect co-pays.
• Deliver quality customer service and maintain front desk processes.
• Work with clinical staff and adhere to policies and procedures.

Skills

Front office experience

Customer service

Microsoft Office

Insurance authorizations

Organizational skills

Verbal communication

Written communication

Attention to detail

Work independence

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Lakeview Centerprovides comprehensive behavioral health care to adults and children with mental illnesses, drug and alcohol dependencies and intellectual disabilities. Across Northwest Florida, our services range from residential treatment to outpatient counseling, psychiatry, trauma care, treatments for substance misuse and 24/7 support for those with serious mental illnesses. Learn more at eLakeviewCenter.org.

Overview

The position of Admission Coordinator is an integral part of the Business Practice Front Office Team. This position primary responsibilities are the provide support for the clinical and physician practice area by managing the front office responsibilities of appointment check-in and check-out, scheduling, rescheduling, reminder calls, authorizations, collecting of co-pays, verifying insurance and providing quality customer services. This position is expected to maintain a working knowledge of front desk processes, ensure all daily task are completed timely, support the needs of the professional staff and ensure quality customer service.

Assignments/tasks are expected to be executed with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.

Role Requirements:

• High school diploma or GED and 3 years of related medical field experience, OR a combination of education and related medical field experience.
• Must have working knowledge of business/medical or relatively front office practice.
• Understanding of insurance authorizations and practice requirements is considered a plus.
• Must have the ability to work independently with good criterial thinking and decision-making skills.
• Must have proficient internet/computer skills and use Microsoft Office 10 to complete task.
• Must have strong organizational skills and the ability to prioritize responsibilities.
• Must have the ability to able to maintain effective working relationships with internal and external customers.
• Must have excellent verbal and communication to include letters, memos and emails.
• Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
• Must be extremely detail oriented with a high level of accuracy while demonstrating the ability to resist distractions.
• Must be able to pass organization screening requirements, including state and federal background screening as appropriate.

Compensation:

Salary Range for this position is $17.50 - $18.75 per hour. Salary is based on experience.

LifeView Group, Inc.is an Equal Opportunity employer.Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED