Patient Access Specialist

Lakeview Center; Pensacola (FL); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Dental

Vision

Life Insurance

Long-Term Disability

Flexible Spending Accounts

Health Savings Account

Retirement Savings Plan

Employee Assistance Program

Paid Time Off

Teladoc

Identity Theft Protection

Employee Discount Program

Job summary

Lakeview Center is seeking a Central Access Specialist in Pensacola, FL. The role supports centralized screening, access coordination, and referral scheduling to clinical providers.

You will gather initial screening data and liaise with CCR to schedule appointments, ensuring timely service access across programs. The position requires an AA degree (or equivalent) with relevant medical/business office experience, strong communication, and Microsoft Office proficiency.

Qualifications

• Must have knowledge of clinical/business practice requirements for access to services.
• Experience with insurance authorizations is a plus.
• Able to pass background screening as required.

Responsibilities

• Support centralized screening and access to program areas.
• Coordinate with CCR to manage access scheduling and gather initial screening info.
• Provide support for Clinical Assessment scheduling and referrals.
• Maintain knowledge of program areas and provider network statuses.

Skills

Independent working

Customer service

Organizational skills

Verbal communication

Computer literacy

Education

Associate degree in applicable field

High school diploma or GED

Tools

Microsoft Office

Job description

About Lakeview Center

Lakeview Center (LCI) provides comprehensive behavioral health care to adults and children with mental illnesses, drug and alcohol dependencies and intellectual disabilities. Across Northwest Florida, our services range from residential treatment to outpatient counseling, psychiatry, trauma care, treatments for substance misuse and 24/7 support for those with serious mental illnesses. Learn more at eLakeviewCenter.org.

About LCI With Benefits

• Dental
• Vision
• Basic Life and AD&D
• Voluntary Term Life
• Employer Paid Long Term Disability
• Flexible Spending Accounts and Health Savings Account
• Retirement Savings Plan (RSP)
• Employee Assistance Program
• Accident Insurance
• Group Critical Illness Insurance
• Individual Short-Term Disability Insurance
• Paid Time Off
• Identity Theft Protection
• Employee Discount Program
• Teladoc

Overview

This position of Central Access Specialist is an integral part of the Central Access/ Business Area. This position’s responsibilities are to participate as a member of the Access Team to support the centralize screening and access to the program areas. To coordinate with the Central Client Registration (CCR) team to manage access scheduling, gathering initial screening information and provide support for the Central Access Assessment teams. This position will manage customer services, gather initial screening information related to why the client is seeking services, and coordinate the initial referral to the Clinical Assessment Specialist. Following the completions of the assessment the initial appointment will be scheduled with the identified program provider. This position is expected to maintain a working knowledge of all program areas, CCR registration, and verifying provider network status prior to scheduling the clinical or medical initial appointment. The position must ensure all daily tasks are completed timely to support the needs of the Central Access Teams and ensure quality customer service. Assignments/tasks are expected to be executed with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.

Role Requirements

• Associate (AA) degree within area of position responsibility with (3) years of relevant medical / business office experience OR;
• High school diploma or GED with five (5) years related experience may be substituted.
• Must have working knowledge of clinical/business practice requirements related to access to services.
• Understanding of insurance authorizations and practice requirements is considered a plus.
• Must have the ability to work independently with good criterial thing and decision-making skills.
• Must have proficient internet/computer skills and use of Microsoft Office to complete tasks.
• Must have strong organizational skills and the ability to prioritize responsibilities.
• Must have the ability to able to maintain effective working relationships with internal and external customers.
• Must have excellent verbal and communication to include letters, memos and emails.
• Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
• Must be extremely detail oriented with a high level of accuracy while demonstrating the ability to resist distractions.
• Must be able to pass organization screening requirements, including state and federal background screening as appropriate.

Compensation

Salary Range for this position is $17.50 - $18.75 per hour. Salary is based on experience.

LifeView Group, Inc.is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply.

Drug Free Workplace Employer, DRUG TESTING REQUIRED.

A Level II background screening is required. For more information, please use the following link. HB531 | Florida Agency for Health Care Administration