Admissions Coordinator

The Groves; Independence, Northern (MO, KY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off & holidays

Employee discounts

Opportunity to be part of a supportive

team-driven culture

Job summary

The Groves Rehab and Healthcare Center in Independence, MO is seeking an Admissions Coordinator to join our admissions team. You will manage the transition for new residents, coordinate with the Business Office for financial verification, and provide exceptional customer service.

Responsibilities include collaborating with the Admissions Director, guiding families through the process, conducting tours, handling referrals, and ensuring all paperwork is complete to support a smooth admission.

Qualifications

• 2–3 years experience in SNF/healthcare setting.
• Active LPN/RN license required.
• Excellent organizational and documentation skills.
• Strong telephone and communication skills handling referrals and family inquiries.
• Knowledge of the managed care industry is a plus.

Responsibilities

• Collaborate with Admissions Director to obtain and assess referral information with complete clinical and financial details.
• Coordinate with Business Office to verify financial details prior to admission.
• Conduct facility tours and engage families to ensure commitment and satisfaction.
• Manage admission process, explain policies, ensure paperwork is complete, support smooth transition.
• Track and communicate status of referrals and upcoming admissions to staff.
• Notify Marketing Director of referral source concerns or issues.
• Provide exceptional customer service and orient new residents to the facility.
• Support floor staff with resident needs as schedule allows.

Skills

Organizational skills

Communication skills

Customer service

Phone etiquette

Education

Active LPN/RN license

2-3 years SNF/healthcare experience

Job description

Admissions Coordinator

Job Summary:

The Groves Rehab and Healthcare Center is seeking a dynamic Admissions Coordinator to join our team! As a key member of our admissions team, you will be responsible for ensuring a smooth transition for new residents, coordinating with our Business Office, and providing exceptional customer service. If you have a passion for healthcare and a strong background in skilled nursing facilities, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Collaborate with the Admissions Director to obtain and assess referral information, including complete clinical and financial details.

• Coordinate with the Business Office to ensure accurate and complete financial verification prior to admission.

• Conduct facility tours and engage families to ensure commitment and satisfaction.

• Manage the admission process, explaining policies, ensuring all paperwork is complete, and supporting a smooth transition.

• Track and communicate status of pending referrals and upcoming admissions to appropriate staff.

• Notify the Marketing Director of any referral source concerns or issues.

• Provide exceptional customer service and help orient new residents to the facility.

• Support floor staff with resident needs as schedule allows.

Qualifications:

• 2–3 years of experience in a SNF, subacute, rehab, or healthcare facility required.

• Active LPN / RN license required.

• Excellent organizational and documentation skills.

• Strong telephone and communication skills with the ability to handle referrals and family inquiries.

• Knowledge of the managed care industry is a plus.

Customer Service Expectations:

• Maintain a professional image through appearance, speech, and conduct.

• Resolve concerns in accordance with company standards.

• Ensure protection of all resident rights.

Benefits:

• Competitive salary based on experience

• Health, dental, and vision insurance

• Paid time off & holidays

• Employee discounts

• Opportunity to be part of a supportive and team-driven culture

Schedule:

• 8-hour shifts

Commute/Relocation:

• Must be able to reliably commute or be planning to relocate to Independence, MO before starting work (Required)