Admissions Coordinator

Care Initiatives; Dubuque (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits

Referral Bonus Program

Tuition Reimbursement

Digital Wallet Access

Job summary

Care Initiatives' Dubuque Specialty Care is hiring an Admissions Coordinator to drive census growth and optimize payer mix by building strong referral relationships and managing the admissions pipeline end-to-end. This role blends outside sales, account management, and admissions operations to ensure timely, clinically appropriate placements and exceptional intake experiences for residents and families.

You will develop market coverage with hospitals, SNFs, and physician practices; maintain

Qualifications

• Two or more years in post-acute admissions or healthcare sales.
• Experience with discharge planning or case management preferred.
• Proficiency with CRM or referral systems and MS 365.

Responsibilities

• Develop weekly market coverage with hospitals and SNFs.
• Maintain account plans and identify decision makers.
• Present bed availability and admit criteria to stakeholders.
• Manage CRM/referral log and report pipeline metrics weekly.
• Verify insurance benefits and authorizations for plans.
• Balance clinical needs with payer objectives and throughput.

Skills

CRM proficiency

Healthcare sales

Interpersonal skills

Education

Associate or Bachelor's degree

Tools

Microsoft 365

Job description

Dubuque Specialty Care, 2935 Kaufman Ave., Dubuque, Iowa, United States of America

Job Description

Posted Saturday, August 22, 2026 at 5:00 AM

Dubuque Specialty Care , a 84-bed long-term care skilled nursing community located in Dubuque, IA, is now hiring!

Admissions Coordinator

Make a Difference Every Day - Join Care Initiatives as a vital part of our admissions team!

The Admissions Coordinator drives census growth and payer mix optimization by building strong relationships with referral sources, managing the admissions pipeline end-to-end, and delivering an exceptional intake experience for residents and families. This role blends outside sales, account management, and admissions operations to ensure timely, clinically appropriate placements and high satisfaction.

What You'll Do & Key Responsibilities:

• Develop and execute weekly market coverage to hospitals, other SNFs as appropriate, assisted living, home health, hospice, physician practices, and care managers.
• Maintain account plans for priority sources; identify decision makers, typical clinical needs, and barriers; set SMART goals per account.
• Present clinical capabilities, bed availability, and admit criteria; conduct in-service education and case reviews with discharge planners.
• Manage the CRM (or referral log): log activities, track stages, update probabilities, and report pipeline metrics weekly.
• Partner with central intake to verify insurance/benefits and accelerate authorizations for Medicare Advantage and commercial plans.
• Analyze trends (conversion rate, time-to-admit, payer mix) and adjust outreach/messaging to hit monthly and quarterly targets.
• Triage new referrals; ensure complete clinical files; coordinate assessments with nursing/therapy; confirm room readiness.
• Obtain orders and required signatures; collaborate with central intake to expedite transportation
• Guide residents/families through benefits, paperwork, expectations, and financial discussions in coordination with the business office.
• Facilitate interdisciplinary handoff so nursing, therapy, dietary, social services, and housekeeping are aligned before arrival.
• Work closely with DON, MDS, DOR, BOM, RDBD, Director of Market Strategy and SSC to balance clinical appropriateness with payer objectives.
• Maintain compliance with federal and state regulations regarding admissions, privacy (HIPAA), and anti-steering/anti-kickback standards.
• Participate in performance huddles; contribute to QAPI with data on admission barriers, readmissions, and customer feedback.

Qualifications:

• Associate or bachelor's degree in healthcare, business, marketing, social work, or related field preferred, or equivalent experience.
• Two (2) + years in post-acute admissions, healthcare sales, case management, or discharge planning; long-term care experience preferred.
• Healthcare experience is helpful but not required.
• Proficiency with CRM or referral management systems and Microsoft 365 (Outlook, Excel, Teams).

Why Join Care Initiatives?

• Competitive Compensation: Earn a highly competitive wage.
• Comprehensive Benefits: Eligible employees enjoy robust benefit options including medical, dental, vision, 403(b) retirement savings plan , PTO, and more.
• Referral Bonus Program: Earn cash rewards for referring your friends.
• Tuition Reimbursement:Develop your skills with company paid training and education to take your career to the next level.
• Digital Wallet Access: Get paid as you earn - no more waiting for payday!

Start Your Journey with Us

Committed to attracting and retaining a diverse staff, Care Initiatives will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

Care Initiatives is an Aff...

Dubuque Specialty Care, 2935 Kaufman Ave., Dubuque, Iowa, United States of America