Admissions Coordinator

SoTalent; Birmingham (AL); On-site; USD 33,000 - 48,000; Full time

Job summary

SoTalent in Birmingham, AL seeks a dependable Patient Intake Specialist to support admissions for inpatient and outpatient care. You will be the first point of contact, handling registration, documentation, and patient inquiries with care.

Responsibilities include gathering demographics and insurance info, verifying orders and authorizations, discussing patient financials, and updating multiple hospital systems while ensuring privacy and compliance.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in a medical front desk, admissions, or high-volume customer service.
• Ability to work with hospital registration processes and healthcare terminology.
• Proficient typing and strong communication with patients.

Responsibilities

• Gather patient demographics, insurance details, and documents during registration.
• Review consent forms and insurance authorizations for completeness.
• Discuss financial obligations and explain payment options to patients.
• Enter and update data across hospital information systems.
• Assist with pre-certifications, referrals, and related billing/compliance tasks.
• Provide guidance to patients and families about admissions and insurance.
• Maintain high-quality customer service and escalate unresolved issues.
• Answer calls using scripted responses and direct inquiries appropriately.
• Adhere to safety, privacy, and compliance policies.
• Complete shift responsibilities accurately and on time.

Skills

Customer service

Communication

Typing 35 wpm

Healthcare terminology

Education

High school diploma or equivalent

Tools

Hospital information systems

ABN/insurance workflows

Job description

Our client is seeking a dependable and detail-oriented Patient Intake Specialist to support the admissions process for both inpatient and outpatient care. This role is critical to the patient experience, requiring a blend of administrative precision and compassionate communication. The successful candidate will be the first point of contact for many patients and will handle a variety of clerical and registration responsibilities that support hospital operations and compliance with healthcare standards.

Key Responsibilities:

• Accurately gather patient information including demographics, insurance details, and required documentation during the registration and admissions process
• Review and confirm completeness of physicians’ orders, legal consent forms, and insurance authorizations
• Discuss financial obligations with patients, including co-pays, deductibles, and out-of-pocket costs; clearly communicate payment expectations and optionsEnter and update data across multiple hospital information systems and ensure proper documentation of all incomplete or pending information
• Obtain necessary pre-certifications or referrals and follow through with billing or compliance procedures such as ABNs (Advance Beneficiary Notices) when applicable
• Provide guidance and support to patients and their families regarding the admissions process and insurance-related questions
• Maintain high-quality customer service standards and promptly elevate unresolved issues to supervisors
• Respond to incoming calls using scripted responses and provide general assistance or direct inquiries appropriately
• Adhere strictly to hospital safety, privacy, and compliance policies and protocols
• Complete all shift responsibilities accurately and within required timeframes
• High school diploma or equivalent
• At least one year of experience in a medical front desk, admissions, or high-volume customer service environment, ideally within healthcare

Preferred Qualifications:

• Previous experience in hospital registration or patient access services
• Working knowledge of healthcare terminology and insurance procedures
• Proficiency in typing (minimum 35 words per minute)
• Familiarity with Medicare compliance and related documentation

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.