Admitting Clerk

Santa Rosa Medical Center; Milton (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Santa Rosa Medical Center in Milton, Florida is seeking an Admitting Clerk to facilitate patient admissions and registrations. This role requires strong customer service, attention to detail, and the ability to manage paperwork efficiently.

The ideal candidate will have up to 2 years of experience in admissions or customer service, preferably in a healthcare setting. Join our team to ensure exceptional patient experiences and support compliance with regulatory requirements.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required.
• 1-2 years of experience in a healthcare setting preferred.

Responsibilities

• Facilitates efficient admission and registration of patients.
• Ensures accuracy in documentation and insurance verification.
• Provides exceptional customer service to patients.

Skills

Interpersonal and communication skills

Proficiency in electronic registration systems

Knowledge of insurance verification

Attention to detail

Multitasking abilities

Job description

The schedule for this position is rotating, with 12-hour shifts. Weekends and holidays may be required.

Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.
• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.
• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.
• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.
• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.
• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.
• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.
• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.
• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.
• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.
• Proficiency in using electronic registration and order entry systems.
• Knowledge of insurance verification and billing processes.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and organizational skills to ensure accurate documentation.
• Excellent multitasking abilities to manage a fast-paced environment effectively.