Admissions Coordinator

SoTalent; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

SoTalent is seeking a Patient Intake Specialist in Birmingham, AL to support admissions for inpatient and outpatient care. You will be the first point of contact, handling registration, insurance details, and questions with compassion while ensuring compliance with healthcare standards.

The role requires attention to detail, strong communication, and the ability to navigate multiple hospital information systems.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical front desk, admissions, or high-volume customer service is preferred.
• Familiarity with healthcare terminology and insurance procedures is a plus.

Responsibilities

• Accurately gather patient demographics, insurance details, and documents during registration and admissions.
• Review orders, consent forms, and insurance authorizations for completeness.
• Explain financial obligations to patients and communicate payment options.

Skills

Typing 35 wpm

Healthcare terminology

Customer service

Communication

Education

High school diploma or equivalent

Job description

Our client is seeking a dependable and detail-oriented Patient Intake Specialist to support the admissions process for both inpatient and outpatient care. This role is critical to the patient experience, requiring a blend of administrative precision and compassionate communication. The successful candidate will be the first point of contact for many patients and will handle a variety of clerical and registration responsibilities that support hospital operations and compliance with healthcare standards.

Key Responsibilities:

• Accurately gather patient information including demographics, insurance details, and required documentation during the registration and admissions process
• Review and confirm completeness of physicians’ orders, legal consent forms, and insurance authorizations
• Discuss financial obligations with patients, including co-pays, deductibles, and out-of-pocket costs; clearly communicate payment expectations and options
• Enter and update data across multiple hospital information systems and ensure proper documentation of all incomplete or pending information
• Obtain necessary pre-certifications or referrals and follow through with billing or compliance procedures such as ABNs (Advance Beneficiary Notices) when applicable
• Provide guidance and support to patients and their families regarding the admissions process and insurance-related questions
• Maintain high-quality customer service standards and promptly elevate unresolved issues to supervisors
• Respond to incoming calls using scripted responses and provide general assistance or direct inquiries appropriately
• Adhere strictly to hospital safety, privacy, and compliance policies and protocols
• Complete all shift responsibilities accurately and within required timeframes
• High school diploma or equivalent
• At least one year of experience in a medical front desk, admissions, or high-volume customer service environment, ideally within healthcare

Preferred Qualifications:

• Previous experience in hospital registration or patient access services
• Working knowledge of healthcare terminology and insurance procedures
• Proficiency in typing (minimum 35 words per minute)
• Familiarity with Medicare compliance and related documentation

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.