Admissions Concierge

The Orchards Michigan; Harper Woods (MI); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Paid time off

Tuition reimbursement

Life insurance

Descripción de la vacante

The Orchards Michigan is seeking an Admissions Concierge to manage customer service for the facility and lead community marketing to reach census and case-mix goals. You will collaborate with staff to resolve service issues and shepherd the admissions process from referral to early admission, ensuring satisfaction.

Typical hours are Monday through Friday during business hours, with some flexibility for nontraditional hours, and the role is in-person at the facility.

Formación

• Preferably has existing one year experience in a customer service role.
• Preferably has experience working in a Skilled Nursing Facility.

Responsabilidades

• Oversee the facilities customer service role and community marketing efforts to assure census and case mix goals are achieved.
• Oversee the life span of the admission process and customer satisfaction from referral, tour conversion, admission, contract completion on through early admission.
• Be the community face of the center and work with facility staff to resolve customer service issues.

Conocimientos

Customer service

SNF experience

Descripción del empleo

Admissions Concierge

What you would be doing:

As the Admissions Concierge, you will oversee the facilities customer service role and community marketing efforts to assure census and case mix goals are achieved. You would work with the facility staff to resolve customer services issues and be the community face of the center, as well as oversee the life span of the admission process and customer satisfaction from referral, tour conversion, admission, contract completion on through early admission.

What your work schedule would be:

You would work typically work during business hours Monday through Friday with flexibility to work nontraditional hours.

The successful candidate:

• Preferably has existing one year experience in a customer service role
• Preferably has experience working in a Skilled Nursing Facility

Rewards and Recognitions:

Our employees can take advantage of a menu of health coverage and other benefits.

• Your hourly wage is based on years of experience. Our staring wage, shift differentials and per pay period attendance bonus make our wages highly competitive and hard to beat.
• Health Care Coverage: Choose from three different health insurance programs. We also offer dental, vision, STD, hospitalization, accident, LTD and Life insurance, and Flex Spending Accounts,
• Combined Time Off/Paid Time Off. Both full and part time employees accrue CTO/PTO hours. Full time employees can accrue 80 hours and part time employees can accrue 40 hours per year.
• Holidays. Seven paid holidays
• Employee Referral Program. Be rewarded for your contribution to our team with unlimited bonuses.
• 401K
• Tuition Reimbursement, Full time employees become eligible after one year of employment with a maximum reimbursement of up to $1,000 per year. Part time employees are eligible after two years of employment with a maximum reimbursement of up to $750 per year.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person