Admissions Concierge

The Orchards at Harper Woods; Harper Woods (MI); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k)

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Flexible spending account

Life insurance

Descripción de la vacante

The Orchards at Harper Woods is seeking an Admissions Concierge to oversee the facility's customer service functions and lead community marketing to support census and case-mix goals. You will collaborate with facility staff to resolve service issues, manage the admission process from referral to early admission, and serve as the community face of the center, ensuring high patient and family satisfaction.

This full-time, in-person role offers a competitive pay and comprehensive benefits with

Formación

• Preferably one year of experience in a customer service role
• Preferably experience working in a Skilled Nursing Facility

Responsabilidades

• Oversee facilities customer service role and community marketing efforts to assure census and case mix goals are achieved
• Oversee the life span of the admission process and customer satisfaction from referral, tour conversion, admission, contract completion through early admission

Conocimientos

Customer service

Descripción del empleo

Admissions Concierge

What you would be doing:

As the Admissions Concierge, you will oversee the facilities customer service role and community marketing efforts to assure census and case mix goals are achieved. You would work with the facility staff to resolve customer services issues and be the community face of the center, as well as oversee the life span of the admission process and customer satisfaction from referral, tour conversion, admission, contract completion on through early admission.

What your work schedule would be:

You would work typically work during business hours Monday through Friday with flexibility to work nontraditional hours.

The successful candidate:

• Preferably has existing one year experience in a customer service role
• Preferably has experience working in a Skilled Nursing Facility

Rewards and Recognitions:

Our employees can take advantage of a menu of health coverage and other benefits.

• Your hourly wage is based on years of experience. Our staring wage, shift differentials and per pay period attendance bonus make our wages highly competitive and hard to beat.
• Health Care Coverage: Choose from three different health insurance programs. We also offer dental, vision, STD, hospitalization, accident, LTD and Life insurance, and Flex Spending Accounts,
• Combined Time Off/Paid Time Off. Both full and part time employees accrue CTO/PTO hours. Full time employees can accrue 80 hours and part time employees can accrue 40 hours per year.
• Holidays. Seven paid holidays
• Employee Referral Program. Be rewarded for your contribution to our team with unlimited bonuses.
• 401K
• Tuition Reimbursement, Full time employees become eligible after one year of employment with a maximum reimbursement of up to $1,000 per year. Part time employees are eligible after two years of employment with a maximum reimbursement of up to $750 per year.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person