Admissions Care Specialist - Hospital Intake & Support

River Oaks Hospital; New Orleans (LA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Medical & dental plan

401k with match

Generous PTO

Job summary

River Oaks Hospital in New Orleans seeks an Admissions Call Specialist to handle intake calls and walk-ins with compassion, ensuring accurate assessments and smooth admissions processing. The role includes insurance verification, patient registration, vitals checks, and coordinating evaluations, under the admissions leadership team.

The position requires a high school diploma or GED, with a preference for an LPN and prior crisis line or mental health experience.

Qualifications

• High school diploma or GED required; degree in related field preferred.
• Experience in human services, psychiatry or mental health settings is advantageous.
• Crisis intervention training or line experience is desirable.

Responsibilities

• Receive intake calls and walk-ins with empathy and urgency to ensure proper assessment.
• Document calls and intake paperwork accurately; coordinate admissions workflow.
• Verify insurance, register patients, schedule evaluations and admissions.
• Perform non-clinical duties as assigned by admissions leadership.

Skills

Interpersonal skills

Telephonic triage

Customer service

Prioritization

Team collaboration

Crisis intervention

Education

High School Diploma/GED

Bachelor’s degree in related field

Licensed Practical Nurse (LPN) – Preferred

Job description

River Oaks Hospital in New Orleans seeks an Admissions Call Specialist to handle intake calls and walk-ins with compassion, ensuring accurate assessments and smooth admissions processing. The role includes insurance verification, patient registration, vitals checks, and coordinating evaluations, under the admissions leadership team.

The position requires a high school diploma or GED, with a preference for an LPN and prior crisis line or mental health experience.