CALL CENTER SPECIALIST

Universal Hospital Services Inc.; New Orleans (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision coverage

401k with company match

Generous paid time off

Job summary

River Oaks Hospital in New Orleans, LA, seeks an Admissions Call Specialist to receive intake calls and walk-ins with compassion and urgency. The role includes accurate documentation, coordinating admissions, and communication with referral sources to ensure proper assessments.

Responsibilities include insurance verification, patient registration, vitals, wanding, scheduling evaluations, admissions processing, and related non-clinical duties under admissions leadership.

Qualifications

• High School Diploma/GED required; Bachelor’s degree in a related field with clinical knowledge and experience required.
• Previous experience in human services, psychiatric, or mental health settings with administrative duties and crisis inquiry experience.
• Crisis intervention training or experience preferred.

Responsibilities

• Receive intake calls and walk-ins with compassion and urgency, ensuring an appropriate assessment.
• Coordinate admissions process, process referrals, and communicate with referral sources.
• Verify insurance, handle patient registration, take vitals, perform wanding, schedule evaluations, and perform non-clinical duties.

Skills

Interpersonal skills

Team orientation

Prioritization

Crisis intervention awareness

Education

Bachelor’s degree related field

High School Diploma or GED

LPN - Preferred

Job description

Responsibilities

River Oaks Hospital, located in metropolitan New Orleans, Louisiana, is a private psychiatric facility for adults, adolescents and children. Since 1970, River Oaks has established a tradition of excellence in the treatment of acute psychiatric illness, dual diagnosis, alcohol and drug detoxification, trauma based disorders, compulsive behaviors, and eating disorders, River Oaks has provided quality treatment to service individuals suffering from mental illness, and/or addictive disorders. Situated on a 14-acre campus, services are available at all levels of care (inpatient, day or partial hospitalization, outpatient, and intensive outpatient).

River Oaks Hospital is seeking a dynamic and talented ADMISSIONS CALL SPECIALIST to R eceive intake calls and individual/ family walk-ins with compassion, empathy, a sense of service and urgency, and to insure each person receives an appropriate assessment by intake or referral. Thorough and accurate documentation of calls and other intake related paperwork is a critical component of the job. Coordinating aspects of the admissions process. This includes but is not limited to efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities include insurance verification, patient registration process, vitals, wanding, patient observations, scheduling of evaluations, admissions processing, and other non-clinical duties as assigned by admissions leadership team.

Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

• High School Diploma/GED required; Bachelor’s degree in a related field along with clinical knowledge and experience required.
• Licensed Practical Nurse (LPN) - Preferred.
• Previous experience in a human service, social service, psychiatric, or mental health setting, performing administrative duties, crisis intervention, telephonic triage and inquiries, and customer service.
• Ability to set priorities and work with others in a team environment.
• Crisis intervention training or experience on a Crisis Line or psychiatric setting preferred.
• Excellent interpersonal skills, both in person and over the phone.

• Provide service to all populations while demonstrating the Service Excellence Standards…
• Treat Everyone As a Guest
• Demonstrate Professionalism and Excellence in allthings I do.
• Practice Teamwork

River Oaks Hospital offers comprehensive benefits, such as:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job‑related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Authorized by