Admissions Associate

Kent School Corporation; Kent (CT); On-site; USD 28,000 - 39,000; Full time

Job summary

Kent School seeks an Admissions Associate to support admissions operations and recruit mission-appropriate students. You will schedule visits, manage tours, respond to inquiries, and assist in event planning, reporting to the Director of Enrollment.

This hourly, staff role requires strong hospitality and customer service, excellent organization, and the ability to collaborate with families, consultants, and school staff. Evening and weekend hours may be required during peak season.

Qualifications

• Bachelor's degree or equivalent education/work experience in related fields preferred.
• Minimum 3 years of hospitality/customer service experience preferred.

Responsibilities

• Schedule and confirm visitor appointments and assign guides/interviewers.
• Supervise student tour guides and provide training and support.
• Represent Kent School to prospective families and education consultants.
• Build relationships with school admins and teachers for enrollment outreach.
• Assist in planning large open houses and on-campus admissions events.
• Perform other duties as assigned by Director of Enrollment.

Skills

Organization

Communication

Interpersonal skills

Google Docs

Veracross

Admissions Office experience

Customer service orientation

Diversity & inclusion communication

Education

Bachelor's degree or equivalent

Tools

Google Docs

Veracross

Job description

The Admissions Associate will work, in collaboration with the entire team, to help continue the development and execution of a vision for the recruitment of mission-appropriate students for Kent School. This position participates in all facets and phases of the admission process.

This is an hourly, staff role. Housing is not provided.

Specific Duties and Responsibilities include:

• Schedules and confirms visitor appointments, gathering information on student interests, and assigning the appropriate student tour guide and interviewer to the visiting student
  • • Takes the lead on answering the phone and managing the office’s email inbox
    • Becomes proficient in the use of technology used to manage appointments, office recordkeeping, and correspondence
    • Works collaboratively with the admissions interviewers to ensure a positive, seamless, and memorable experience for campus visitors
    • Suggests strategies for continual improvement of the campus visit experience
• Supervises a team of student tour guides and provides them with work direction, training, and support; works with student tour guides to best meet visitors' needs and ensure a warm and welcoming environment for visitors
  • • Prepares materials such as name tags, postcards, and materials for the tour guides/visitors
    • Resolves scheduling conflicts for tour guides and other issues independently, professionally, and in a timely manner
• Represents the school accurately and compellingly to prospective students and parents, educational consultants, and other constituencies who may directly or indirectly play a role in recruitment/admissions activities
  • • Communicates with prospective families in a polite, systematic, and efficient manner, including appropriate and timely follow-up
• Develops relationships with school administrators, program leaders, and teachers to further communicate future enrollment efforts
• Assists in planning large open houses and on-campus admissions events that involve tour guides
• Performs other duties as assigned by the Director of Enrollment

Qualifications:

A Bachelor’s degree or a combination of education and work experience in related fields, preferably in an independent school setting. A minimum of 3 years of hospitality/customer service experience is preferred.

• Excellent organization, communication, and interpersonal skills
• Knowledge and proficiency in Google Docs and databases – experience with Veracross is a plus
• Prior experience in an Admissions Office is preferred
• Customer service orientation is essential
• Ability to interact effectively with a diverse population of students and parents

Physical Requirements:

• Must be able to work in an office environment.
• Must be able to stand or sit for extended periods.
• Requires substantial movement (motions) of wrists, hands, and fingers with keyboard use.
• Ability to use visual display.
• Ability to lift and transport up to 20 lbs. without assistance.

Additional Requirements:

• Successful completion of post-offer, pre-employment criminal background checks and drug test.
• Maintain punctual and regular attendance.
• Work is performed on a smoke-free campus.

Additional information:

Reports to:Director of Enrollment Classification: Staff, non-exempt

Schedule/travel: Full-time calendar year position. The typical schedule is Monday through Friday, 8:00 am to 4:30 pm (includes a ½ hour lunch period). During Admissions season, Saturday mornings will be required (with 1/2 day on Wednesday). Travel and additional hours, including evening and weekend hours, may be required. The schedule may vary according to the needs of the Admissions Office, visiting families, and Kent School.

The essential functions and basic skills have been included. It is not intended to be construed as an exclusive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Kent School is committed to making equal employment opportunities available to all qualified persons. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, age, gender, ancestry, citizen status, veteran status, physical or mental handicaps, sexual orientation, or any other factors protected by law. Candidates from historically underrepresented groups are encouraged to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.