Admissions Associate

Kent School; Kent (CT); On-site; USD 25,000 - 39,000; Full time

Job summary

Kent School in Connecticut is seeking an Admissions Associate to support recruitment of mission-appropriate students. The role involves coordinating visitor appointments, guiding campus tours, and ensuring a smooth applicant experience.

You will answer phones and email, supervise student tour guides, develop relationships with schools and families, and assist with large admissions events. A Bachelor’s degree and hospitality/customer service experience are preferred; schedule includes some

Qualifications

• Bachelor’s degree or equivalent in related fields.
• Minimum 3 years of hospitality/customer service experience preferred.
• Experience in an Admissions Office is a plus.
• Excellent organization, communication, and interpersonal skills.
• Knowledge of Google Docs and Veracross is a plus.

Responsibilities

• Schedules and confirms visitor appointments and assigns tour guides.
• Answers phone and manages the office email inbox.
• Supervises student tour guides and provides training and support.
• Prepares materials for tours and events.
• Represents the school to prospective families and follows up as needed.
• Develops relationships with administrators and teachers for enrollment efforts.
• Assists in planning large open houses and campus events.
• Performs other duties as assigned by the Director of Enrollment.

Skills

Hospitality experience

Customer service

Organizational skills

Interpersonal skills

Communication skills

Education

Bachelor's degree

Tools

Google Docs

Veracross

Job description

The Admissions Associate will work, in collaboration with the entire team, to help continue the development and execution of a vision for the recruitment of mission-appropriate students for Kent School. This position participates in all facets and phases of the admission process.

This is an hourly, staff role. Housing is not provided.

Specific Duties and Responsibilities include:

• Schedules and confirms visitor appointments, gathering information on student interests, and assigning the appropriate student tour guide and interviewer to the visiting student
  • • Takes the lead on answering the phone and managing the office’s email inbox
    • Becomes proficient in the use of technology used to manage appointments, office recordkeeping, and correspondence
    • Works collaboratively with the admissions interviewers to ensure a positive, seamless, and memorable experience for campus visitors
    • Suggests strategies for continual improvement of the campus visit experience
• Supervises a team of student tour guides and provides them with work direction, training, and support; works with student tour guides to best meet visitors' needs and ensure a warm and welcoming environment for visitors
  • • Prepares materials such as name tags, postcards, and materials for the tour guides/visitors
    • Resolves scheduling conflicts for tour guides and other issues independently, professionally, and in a timely manner
• Represents the school accurately and compellingly to prospective students and parents, educational consultants, and other constituencies who may directly or indirectly play a role in recruitment/admissions activities
  • • Communicates with prospective families in a polite, systematic, and efficient manner, including appropriate and timely follow-up
• Develops relationships with school administrators, program leaders, and teachers to further communicate future enrollment efforts
• Assists in planning large open houses and on-campus admissions events that involve tour guides
• Performs other duties as assigned by the Director of Enrollment

Qualifications:

A Bachelor’s degree or a combination of education and work experience in related fields, preferably in an independent school setting. A minimum of 3 years of hospitality/customer service experience is preferred.

• Excellent organization, communication, and interpersonal skills
• Knowledge and proficiency in Google Docs and databases – experience with Veracross is a plus
• Prior experience in an Admissions Office is preferred
• Customer service orientation is essential
• Ability to interact effectively with a diverse population of students and parents

Physical Requirements:

• Must be able to work in an office environment.
• Must be able to stand or sit for extended periods.
• Requires substantial movement (motions) of wrists, hands, and fingers with keyboard use.
• Ability to use visual display.
• Ability to lift and transport up to 20 lbs. without assistance.

Additional Requirements:

• Successful completion of post-offer, pre-employment criminal background checks and drug test.
• Maintain punctual and regular attendance.
• Work is performed on a smoke-free campus.

Additional information:

Reports to:Director of Enrollment Classification: Staff, non-exempt

Schedule/travel: Full-time calendar year position. The typical schedule is Monday through Friday, 8:00 am to 4:30 pm (includes a ½ hour lunch period). During Admissions season, Saturday mornings will be required (with 1/2 day on Wednesday). Travel and additional hours, including evening and weekend hours, may be required. The schedule may vary according to the needs of the Admissions Office, visiting families, and Kent School.

The essential functions and basic skills have been included. It is not intended to be construed as an exclusive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Kent School is committed to making equal employment opportunities available to all qualified persons. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, age, gender, ancestry, citizen status, veteran status, physical or mental handicaps, sexual orientation, or any other factors protected by law. Candidates from historically underrepresented groups are encouraged to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.