Admissions Assistant/ Front Desk Support

Alta Gardens Care Center; Garden Grove (CA); On-site; USD 23,281 - 30,307; Full time

Benefits offered by this job

Competitive wages

Medical coverage

Growth opportunities

Continued education

Referral bonus

Job summary

Alta Gardens Care Center in Garden Grove, CA is seeking an Admissions Assistant / Front Desk Support for a full-time daytime schedule (Mon-Fri, 10:00 AM–6:30 PM). The role supports front desk operations and admission processes in a long-term care setting.

You will collaborate with business development, conduct tours and interviews, review inquiries, and coordinate transportation, while ensuring regulatory awareness and resident-focused service.

Qualifications

• 2–4 years of related experience in a long‑term care.
• Understanding of healthcare reimbursement programs.
• Valid driver’s license with clear DMV record.
• Compassion toward residents and families.
• Knowledge of nursing practices, terminology, laws, regulations, and guidelines pertaining to long‑term care.

Responsibilities

• Assist admissions and coordinate with business development to attract candidates.
• Tour and interview prospective residents or families and explain services.
• Handle inquiries via phone, email, fax, or in person and complete information sheets.
• Review admission suitability with administrators for decisions.
• Distribute mail and packages; support smooth daily operations.
• Collaborate with departments and schedule transportation for residents.

Skills

Customer service

Reception duties

Communication

Problem solving

Education

Bachelor's degree in marketing or related field

Job description

Admissions Assistant / Front Desk Support

This full‑time position (Monday‑Friday, 10:00 AM‑6:30 PM) is responsible for front desk support and admission assistance in a long‑term care facility.

Compensation

$16.90–$22.00 per hour.

Responsibilities

• Work with Business Development to attract suitable candidates for admission and integrate them into the system.
• Maintain relationships with referral sources, conduct tours and pre‑admission interviews with prospective residents or responsible parties, and explain facility services.
• Receive and review all inquiries regarding admissions via telephone, e‑mail, fax, or in‑person, and extract information to complete an information sheet for team review.
• Review admission suitability with the Administrator, Director of Nursing, or Business Office Manager for admission decisions.
• Receive and distribute mail, deliveries, and packages.
• Collaborate with other departments to ensure smooth daily operations.
• Perform other administrative and front desk duties as assigned.
• Schedule transportation for residents’ appointments.

Qualifications

• 2–4 years of related experience in a long‑term care or skilled nursing environment.
• Understanding of healthcare reimbursement programs.
• Valid driver’s license and clear DMV record; insurable under the company’s insurance policy.
• Compassion toward residents and their families.
• Knowledge of nursing practices, procedures, terminology, laws, regulations, and guidelines pertaining to long‑term care.

Nice to Have

• Bachelor’s degree from an accredited college in marketing, communications, or a related field.
• 1–2 years of customer service or receptionist experience.
• Strong background in skilled nursing care.

Benefits

• Competitive wages.
• Medical, dental, and vision coverage.
• Growth opportunities.
• Continuing education and training opportunities.
• Referral bonus program.

Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran or disability status, or any other characteristic protected by law.

Pay Transparency Statement

Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, we provide a reasonable pay scale to include the hourly or salary range that we reasonably expect to pay for roles, as stated above.