Admissions Assistant - Front Desk

Western-Dakota-Technical-College; Rapid City (SD); On-site; USD 36,000 - 42,000; Full time

Job summary

Western Dakota Technical College in Rapid City, SD seeks an Admissions Assistant - Front Desk to support admissions processes, handle applications and documents, maintain student records, and provide welcoming front desk service to students and visitors.

This full-time, on-campus role requires strong communication and organizational skills, proficiency with Microsoft Office and databases, and the ability to manage multiple tasks with confidentiality.

Qualifications

• High school diploma required; associate degree preferred.
• 1-3 years of administrative/customer service or higher education experience preferred.
• Strong communication, organization and customer service skills.
• Ability to manage multiple priorities and confidential information.
• Proficiency with Microsoft Office and database/data entry systems.

Responsibilities

• Process admissions applications and supporting documents in Salesforce and Jenzabar.
• Maintain accurate applicant and student records and assign follow-up tasks.
• Provide welcoming front desk and phone support for students, prospective students, families, and visitors.
• Coordinate campus tours and support testing, events, and outreach.

Skills

Communication

Organization

Customer service

Confidentiality

Multitasking

Microsoft Office

Data entry systems

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Database systems

Job description

Purpose

The Admissions Assistant - Front Desk supports the admissions process and serves as a primary point of contact for students, prospective students, and visitors. This position processes applications and documents, maintains accurate student records, coordinates front desk operations and campus tours, supports testing and outreach, and provides responsive, student-centered service.

Work Environment

This is a full-time, on-campus position with regular Monday-Friday hours generally scheduled between 7:30 a.m. and 4:00 p.m. Occasional evening and weekend hours may be required for events, meetings, or other department activities.

Physical Demands

This position requires extended periods of sitting, standing, computer use, and interaction with students and visitors. Occasional lifting or moving of materials up to 25 pounds may be required.

Responsibilities

• Process admissions applications and supporting documents in Salesforce and Jenzabar.
• Maintain accurate applicant and student records and assign follow-up tasks to Admissions Specialists.
• Provide welcoming, responsive front desk and phone support for students, prospective students, families, and visitors.
• Coordinate campus tours.
• Support student testing, admissions events, and outreach activities.
• Maintain accurate reports, databases, spreadsheets, and student contact information.
• Support Enrollment Services projects and maintain confidentiality of student information.

Requirements

High school diploma required; associate degree preferred.

1-3 years of related administrative, customer service, or higher education experience preferred.

Strong communication, organization, and customer service skills.

Ability to manage multiple priorities, frequent interruptions, and confidential information.

Proficiency with Microsoft Office and database/data entry systems.

Ability to build positive, professional relationships with students, staff, and visitors.

Excellent customer service and interpersonal skills.

Strong written and verbal communication skills.

Strong organizational skills and attention to detail.

Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Proficiency with Microsoft Office and database systems.

Ability to learn and effectively use new technology and software.

Ability to maintain confidentiality and handle sensitive student information.

Ability to work independently and collaboratively as part of a team.

Professional, respectful, and solution-oriented approach to working with students, families, and colleagues.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.

Western Dakota Technical College is recruiting candidates who have the legal right to work in the United States without sponsorship.

EOE/Statement of Non-Discrimination/Annual Security Report

WDTC subscribes to the fullest extent to the principle of the dignity of all people and of their labors and will take action to ensure that applicants are employed, assigned, and promoted without regard to race, color, ethnic background, national origin, pregnancy, marital status, religion, creed, age, sex, sexual orientation, genetic information, citizenship, political affiliation, mental and/or physical challenge, disability, gender identity, gender expression status as a veteran, or any other status protected under applicable federal, state or local law. Every available opportunity will be taken in order to assure that each applicant for a position is selected on the basis of qualifications, merit, and ability. Inquiries may be directed to the Director of Human Resource at 605-718-2407. (6.7.2023)

ANNUAL SECURITY REPORT/CAMPUS SECURITY CRIME STATISTICS

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires that the college’s Annual Security Report which includes crime statistics be made available to prospective employees and prospective students upon request. Western Dakota Technical College Annual Security Report includes statistics for the previous three years concerning reported Clery crimes that occurred on campus and on public property within or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus safety and security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault prevention and response, timely warnings, emergency response, and other matters. You may obtain this information through the Western Dakota Technical College website at https://www.wdt.edu/assets/docs/uploads/consumer-information/securityreport.pdf. A printed copy of the report may be obtained by writing to the Office of Institutional Effectiveness and Student Success, Western Dakota Technical College 800 Mickelson Dr., Rapid City, SD 57703 or by calling [phone].

AN EQUAL OPPORTUNITY EMPLOYER - MUST COMPLY WITH THE IMMIGRATION REFORM AND CONTROL ACT OF 1986