Admission Service Representative

UMass Global; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Remote options

Retirement plan 403(b)

Tuition discounts

Wellness programs

Job summary

UMass Global is seeking an Admission Service Representative to guide applicants through the admissions process and process applications in the administrative system. You’ll link scanned documents, prepare files for evaluation, and support university staff with data integrity and reporting.

The role may offer flexible hours with remote options; a background in higher education admissions and experience with Banner, SoftDocs, Argos, Raptor, or Salesforce is preferred.

Qualifications

• Accurate data entry into administrative software.
• Adequate typing speed for data-entry requests.
• Ability to prioritize duties under interruptions and fluctuating workload.
• Strong written and verbal communication with diverse stakeholders.
• Ability to organize and handle large volumes of work accurately and efficiently.
• Maintain confidentiality and professionalism in all dealings.

Responsibilities

• Process applications in the administrative computing system.
• Prepare files for evaluation/decision and link scanned documents.
• Update files, track received documents, and log transfer coursework.
• Provide support to applicants and university stakeholders.
• Assist with training materials and testing new procedures.
• Run data audits and assist with reporting and data quality.

Skills

Data entry

Attention to detail

Prioritization

Communication

Teamwork

Confidentiality

Arithmetic basics

Tools

Banner

SoftDocs

Argos

Raptor

Salesforce

Job description

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

ABOUT THE ROLE

Under general direction from the Admissions Supervisor, the Admission Service Representative is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner.

TYPE OF SUPERVISION RECEIVED

General direction from the Admissions Supervisor

POSITION DUTIES AND RESPONSIBILITIES

• Essential functions: 100% of time Process applications in administrative computing system Prepare files for evaluation/decision. Link scanned documents in document imaging system. Create and update files. Track received documents in computing system, enter transfer coursework. Input communication codes, status codes, and trigger correspondence Provide support and assistance to both applicants and University stakeholders Assist applicants with troubleshooting issues as related to policies and procedures Assist in the development of training materials university stakeholders Assist with the training of university student teams Run audit reports on application data and follow up with University campus staff Assist with quality control reporting and data integrity Responsible for maintaining regular contact with university partners, particularly the Enrollment Coaches, via regular scheduled meetings, and data report follow-up Assist in the updating and review of applications and forms Assist with testing new procedures and processes Other duties as assigned
• Non-Essential Functions of the Job: May require work hours outside of standard business hours.

POSITION SPECIFICATIONS AND REQUIREMENTS

Special Conditions of Employment

Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work.

All applicants are subject to a background check and criminal history review.

Working conditions are normal for an office environment.

Knowledge, Education and Experience

At least 1 year experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience Knowledge and experience with administrative computing and document imaging systems, preferably Banner, SoftDocs, Argos, Raptor, and Salesforce Knowledge of Admission policies and procedures

Desired Qualifications

• Ability to perform accurate and efficient entry of data into administrative software
• Adequate typing skills to complete data entry requests in a timely manner
• Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing them in a timely manner
• Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
• Ability to organize and handle large quantity of work with accuracy and efficiency
• Ability to use tact and diplomacy and maintain a high level of confidentiality
• Knowledge of basic arithmetic computations
• Strong commitment to teamwork and customer service

Machines, Tools, Equipment, Electronic Devices and Software

• Ability to use standard office equipment, including PC, phone, copier, and calculator
• Computer skills in the use of word processing and electronic mail, preferably of Microsoft Word and Outlook.
• Ability to learn new computer applications and administrative software.
• Document Imaging software

Contact with Students: Daily.

Contact with Faculty and/or Staff: Daily

Contact with Community and Vendors: Occasional

The hiring range for this position is $17.00 - $21.50 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

BENEFITS AND PERKS

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form.

UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [e-mail].

Join UMass Global Help working adults change their lives through accessible, inclusive, and transformative education built for real life.

As a private, nonprofit affiliate of the University of Massachusetts, we pair academic excellence with flexibility for today’s learners.

Careers With Impact At UMass Global, your work supports adult students who are advancing their careers, families, and communities through education. You’ll be part of a mission-driven team helping them reach their goals.

Our Values in Action Collaboration, integrity, innovation, and a focus on student success guide how we support one another.

Benefits and Flexibility Team members enjoy competitive benefits and resources that support their wellbeing, professional growth, and work–life integration. Many roles offer flexible or remote-friendly arrangements that reflect the same real-life adaptability we provide our students.

Equal Opportunity UMass Global is committed to an educational and work environment free of unlawful discrimination and harassment. All qualified applicants receive consideration for employment without regard to protected characteristics under applicable law.