Admission/Intake Coordinator

Nhccare; Knoxville (TN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The Knoxville Center for Behavioral Medicine is seeking an Admissions Coordinator for night shift 7p-7a. You will guide patients and families through intake and admission, coordinating with providers and nursing staff to ensure timely admissions in a compassionate, organized manner.

Requirements include a high school diploma or GED (Bachelor’s in Psychology, Social Work, Nursing, or Healthcare preferred). Prior behavioral health admissions experience is a plus and you must communicate clearly

Qualifications

• High school diploma or GED; Bachelor’s in Psychology, Social Work, Nursing, or Healthcare preferred.
• Experience in behavioral health admissions/intake a plus.
• Strong problem-solving skills and ability to stay calm under pressure.
• Ability to manage multiple situations at once.
• Professional, empathetic communication style.

Responsibilities

• Answer and screen referral calls with professionalism and empathy
• Gather and document clinical and medical information for admission decisions
• Coordinate with providers and nursing staff to ensure timely, appropriate admissions
• Communicate criteria, bed availability, and decisions to referral sources
• Complete admission paperwork and ensure accurate data entry
• Maintain compliance with regulatory and organizational standards

Skills

Empathetic communication

Problem-solving

Attention to detail

Multitasking

Education

High school diploma or GED

Bachelor’s degree in psychology/social work/nursing/healthcare

Job description

Description

Admissions Coordinator – Behavioral Health
Shift: Nightshift 7p-7a
Make a Difference from the First Hello.

We’re looking for a compassionate, detail-driven Admissions Coordinator to be the welcoming connection for patients, families, and referral partners seeking behavioral health services. In this role, you’ll guide individuals through intake, assessment, and admission—ensuring a smooth, supportive transition into care.

What You’ll Do:

Answer and screen referral calls with professionalism and empathy

Gather and document clinical and medical information for admission decisions

Coordinate with providers and nursing staff to ensure timely, appropriate admissions

Communicate criteria, bed availability, and decisions to referral sources

Complete admission paperwork and ensure accurate data entry

Maintain compliance with regulatory and organizational standards

What You Bring:

High school diploma or GED (Bachelor’s in Psych, Social Work, Nursing, or Healthcare preferred)

Experience in behavioral health admissions/intake a plus

Strong problem-solving skills and the ability to stay calm under pressure

Ability to manage multiple situations at once

Professional, empathetic communication style

Why Join Us?
You’ll play a key role in connecting individuals to the care they need, working with a supportive team in a mission-driven environment.

Knoxville Center for Behavioral Medicine: Mission and Vision

We are committed to improve the quality of life of our patients by delivering personalized behavioral health in a safe and supportive environment. Our vision is to bring communities, families, and healthcare providers together to improve behavioral health, one patient at a time.

The Knoxville Center for Behavioral Medicine provides a comprehensive continuum of care for adults and geriatric patients with psychiatric, emotional, and addictive disorders We are pleased to partner with National Health Corporation (NHC), Tennova Healthcare, and The University of Tennessee Medical Center.

EOE

Training - Social Services

Expert

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.