Admission Experience Concierge for Seniors

thevillageal; Dearborn, Northern (MI, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Allegria Village in Dearborn, MI is seeking a compassionate Skilled Nursing Concierge to warmly welcome new residents and support families through admission and transition. You will work closely with Admissions, Nursing, Social Services, Therapy, and dining to create a positive first impression and seamless arrival.

As the liaison across departments, you will escort residents to their rooms, introduce them to services and amenities, and follow up to ensure comfort and questions are addressed

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of two years of experience in customer service, healthcare, senior living, hospitality, admissions, social services, or a related field preferred.
• Exceptional interpersonal and communication skills.
• Strong customer service and problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to work collaboratively with residents, families, and interdisciplinary team members.
• Proficiency with Microsoft Office and electronic record systems preferred.
• Experience working in a healthcare or senior living environment is a plus.

Responsibilities

• Welcome new residents and families to the Skilled Nursing Center.
• Meet residents upon arrival and personally escort them to their room.
• Introduce residents and families to the community, daily routines, dining services, therapy programs, and available amenities.
• Serve as a primary point of contact for residents and families during the admission and transition process.
• Contact family members within 24 hours of admission to answer questions and provide updates.
• Conduct follow-up visits with new residents to ensure they are settling in comfortably and address any concerns.
• Help facilitate communication between residents, families, and the interdisciplinary care team.
• Provide compassionate support and ensure concerns are addressed promptly by the appropriate department.

Skills

Interpersonal skills

Communication skills

Customer service

Problem-solving

Team collaboration

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Allegria Village in Dearborn, MI is seeking a compassionate Skilled Nursing Concierge to warmly welcome new residents and support families through admission and transition. You will work closely with Admissions, Nursing, Social Services, Therapy, and dining to create a positive first impression and seamless arrival.

As the liaison across departments, you will escort residents to their rooms, introduce them to services and amenities, and follow up to ensure comfort and questions are addressed