Admissions Concierge Elevate Senior Care Experience

Socket.dev; Gahanna (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

401(k) Retirement Savings Plan with 2x

Paid Time Off

Tuition Reimbursement

DailyPay access

Employee Assistance Program

Job summary

Otterbein SeniorLife seeks an Admissions Concierge to ensure a warm, welcoming experience for elders and families from first contact through admission. You will guide prospective residents and coordinate with facility teams to maintain smooth admissions and room readiness.

The role emphasizes exceptional customer service, strong relationship building, and accurate intake with payments, while supporting the broader admissions process and census management.

Qualifications

• 1–3 years in customer service; healthcare experience a plus.
• Strong critical thinking and multitasking abilities.
• Ability to build relationships with customers and teams.
• High school diploma or GED required; degree preferred.

Responsibilities

• Provide exceptional service to elders and families during admissions.
• Collaborate with internal teams to ensure smooth admissions workflows.
• Develop relationships to increase referrals from partner networks.
• Assist with the admissions process and ensure room readiness.
• Coordinate information flow for new admissions and census changes.
• Provide tours and information to prospective elders and their families.
• Collect initial payments at admission and manage related paperwork.
• Order supplies and assist with equipment for admissions as needed.

Skills

Customer service

Critical thinking

Prioritization

Relationship building

Education

High School diploma/GED

Associates or Bachelor's degree preferred

Job description

Otterbein SeniorLife seeks an Admissions Concierge to ensure a warm, welcoming experience for elders and families from first contact through admission. You will guide prospective residents and coordinate with facility teams to maintain smooth admissions and room readiness.

The role emphasizes exceptional customer service, strong relationship building, and accurate intake with payments, while supporting the broader admissions process and census management.