Admission Counselor, CoPA

Chapman University; Orange (AL); On-site; USD 70,000 - 72,000; Full time

Job summary

Chapman University in the United States is seeking an Admissions Counselor for the College of Performing Arts (CoPA). The role serves as the primary liaison between CoPA and the Office of Admission, handling inquiries and coordinating audition days from start to finish.

The entry-level position also assists with file readings for CoPA applicants, participates in recruitment events, and supports outreach planning and evaluation with strong customer service and data reporting skills.

Qualifications

• Bachelor’s degree or equivalent combination in education and experience.
• Strong written and oral communication skills with attention to detail.
• Experience with admissions processes and FERPA regulations is preferred.

Responsibilities

• Provide professional, timely support for admission inquiries from prospective CoPA students and families.
• Maintain confidential records and serve as a liaison between CoPA and the Office of Admission.
• Plan and execute audition processes, including scheduling and training needs.
• Assist with data collection for outreach planning and reporting for CoPA admissions.
• Represent Chapman University at recruitment events and school visits.
• Support daily admissions activities and provide office support as needed.

Skills

Customer service

Excellent communication

Organization skills

Teamwork

Initiative

FERPA compliance

Education

Bachelor’s degree or equivalent

Tools

Slate CRM

Job description

Position Information

Position TitleAdmission Counselor, CoPAPosition TypeRegularJob NumberSA94024Full or Part Timefull-time 40 hours weeklyFair Labor Standard Act ClassificationExemptAnticipated Pay Range$70,304-$72,000Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary

This entry-level position provides admissions coordination support for the College of Performing Arts (CoPA), spending approximately 80% of its time on CoPA-focused admissions duties and 20% of its time supporting the Office of Admission’s undergraduate admission counselor functions. The Admissions Counselor serves as the primary day-to-day liaison between CoPA (Dance, Music, and Theatre) and the Office of Admission, providing customer service to prospective students and families, coordinating and assisting with audition days from start to finish, and collaborating closely with CoPA faculty and staff on the review and audition process.
In support of the Office of Admission, the Admissions Counselor also assists with a reduced-scope caseload of file reading for CoPA-related applicants, represents the University at a number of recruitment events, and helps compile data for outreach planning and evaluation. This position is intended as a developmental, entry-level role within the admissions/enrollment career path.

Responsibilities

• Provide professional, timely support for all admission-related inquiries from prospective CoPA students, parents, high school representatives, and guests, covering the Dance, Music, and Theatre departments.
• Maintain accurate records with a high level of confidentiality. Serve as a resource to prospective CoPA students throughout the admissions process, and to the CoPA Dean, Associate Dean, staff, and departments on admission-related processes.
• Serve as the principal day-to-day liaison between CoPA and the Office of Admission
• Work with CoPA departments to help plan and execute the audition process, including scheduling, software/technology needs and training, and general admissions-related office support.
• Help manage the CoPA tour schedule for prospective students; may occasionally serve as a tour guide or give guest presentations on CoPA admissions.
• Work with the CoPA Communication and Marketing team to help ensure admissions content on the website is accurate and current and collaborate on admissions-related communications.
• Help organize and maintain an inventory of media relating to CoPA admissions.
• Help ensure accurate data is collected for CoPA admissions surveys and reporting, and that watch lists are kept current.
• Serve as a point of contact for CoPA families on the Dean’s list of prospective/admitted students.
• Assist with a file-reading caseload for the University Admission Committee.
• Support committee reading of assigned applicants, as directed.
• Support Admission staff with Counselor of the Day duties, including hosting daily presentations for prospective guests.
• Regular off-Campus travel to school visits and recruitment events, as assigned by the Office of Admission.
• Represent the University and CoPA at a schedule of college fairs, school visits, and on-campus recruitment/preview events, as assigned by the Office of Admission.
• With training, assist in compiling data to support planning, implementation, and evaluation of undergraduate outreach efforts.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree, or equivalent combination in education and experience
• Valid Driver’s License Requirement
• Demonstrated customer service and interpersonal skills, including the ability to foster effective relationships and work with a diverse group of individuals, both within and outside the University community.
• Strong written and oral communication skills, with extreme attention to detail, to prepare clear, accurate, and diplomatic correspondence and information.
• Strong organizational skills and the proven ability to handle simultaneous deadlines in a fast-paced environment (e.g., audition season).
• Ability to work effectively as a member of a team, and the ability to exercise initiative and work
• independently.
• Ability to use standard office equipment and strong technical skills to learn and use Chapman’s CRM (Slate).
• Ability to demonstrate tact and diplomacy, maintain confidentiality, and follow FERPA regulations.
• Ability to work effectively as a member of a team, while also exercising initiative and working independently under general supervision.
• Skilled in analyzing, interpreting, and helping report admissions and outreach data.
• Interest in higher education admissions process; basic knowledge of Chapman University academic and student life. Interest in or exposure to the performing arts (dance, music, and/or theatre).
• Prior experience providing administrative or customer-service support in a professional office setting.

Desired Qualifications

Special Instructions to Applicants

At Chapman University, we believe collaboration thrives through in-person engagement. This position is fully on campus, and employees work alongside colleagues, faculty, students, and staff each day to support our vibrant university community.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Minimum Number of References2Maximum Number of References3