Admission Clerk - Family Car Express - Full Time

Covington County Hospital; Collins (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Covington County Hospital is seeking an Clinic Admission Clerk to handle incoming calls, schedule appointments, and gather patient information upon arrival. The role includes verifying insurance and collecting applicable fees before patient departure.

The candidate should interact professionally with the public, possess basic computer skills, and be able to handle the physical demands of the department. Attention to detail and strong listening abilities are essential.

Qualifications

• Strong public-facing communication skills.
• Proficiency with basic computer tasks and software.
• Experience with insurance verification is preferred.

Responsibilities

• Efficient use of electronic health records.
• Answer phones courteously and professionally.
• Address patient questions with respect and courtesy.
• Verify insurance on every patient and collect applicable fees.
• Maintain patient accounts with up-to-date personal and financial data.
• Provide support to ease patient anxieties and find resolutions.
• Manage waiting area and keep it orderly.
• Handle cash drawer and balance reporting.
• Demonstrate service-oriented attitude in daily work.

Skills

Public interaction

Basic computer skills

Insurance verification

Health and stress resilience

Mobility/physical ability

Reading patient records

Hearing ability

Job description

The Clinic Admission Clerk is responsible for answering the phones, making appointments, initial intake of patient information upon patient's arrival, verification of insurance and collection of appropriate fee for services received prior to patient departure.

• Must be able to interact with the public in a professional manner. Basic computer skills required. Experience wit insurance verification process preferred


• Good general health and stress coping ability required


• Must be physically able to lift or move equipment and supplies necessary to perform duties in the department.


• Vision sufficient to read patient records required


• Hearing sufficient to interact with patients who may be unable to speak at a normal voice level required

Duties and Responsibilities

• Demonstrates efficient use of electronic health record


• Answers phone in a courteous and polite manner with appropriate tone


• Answers patient questions with courtesy, respect and appropriate tone


• Verifies insurance on every patient and collects appropriate fee for services


• Maintains patient accounts by obtaining, recording and updating personal and financial information


• Comforts patients by anticipating patients' anxieties and provides necessary support to find resolution


• Manages waiting area (picking up trash, keeping order, etc.)


• Manages cash drawer and daily balance reporting requirements


• Attitude and performance is reflective of serving others