Administrator/Senior Administrator, Trust & Corporate (Temp)

Opera; Guernsey (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Oak, part of Opera, delivers private wealth and fiduciary services with a global client base. The role focuses on delivering excellent client administration for a portfolio of trusts and corporate structures, liaising with the Trust team, clients and intermediaries to maintain high service standards.

You will handle onboarding, client meetings support, timekeeping and invoicing processes, and ensure timely responses, compliance and risk assessments.

Qualifications

• Minimum 1 year of fiduciary services admin experience.
• Open to undertaking STEP/ICSA/ACCA.
• 5 GCSEs with English & Maths at C or above.
• Good understanding of fiduciary services regulatory requirements.
• Proficient in Outlook, Word and Excel.
• Strong written and verbal communication skills.
• Detail oriented with good time management.
• Flexible attitude and willingness to support team.

Responsibilities

• Administer a portfolio of entities including client communications, transactions, payments and documentation; draft minutes/resolutions and present to Client Committee.
• Respond to client communications within 24 hours.
• Prepare for and attend client meetings and draft post-meeting notes.
• Assist Directors with onboarding of new business.
• Complete terminating and outgoing business within 3 months of notification.
• Quarterly review of all time billed; send OTGL invoices within 2 weeks; collect fees within 1 month.
• Provide a C level signatory when experienced; maintain client profiles and risk assessments.
• Keep client due diligence up to date and compliant.
• Attend to and complete tasks within due dates; sign off periodic reviews within 3 months.
• Maintain timely time sheets and monthly utilisation targets.

Skills

Client service

Attention to detail

Time management

Communication skills

MS Outlook/Word/Excel

Team collaboration

Regulatory understanding

Education

GCSE English & Maths

STEP/ICSA/ACCA (optional)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At Oak, we're building the next generation of private wealth and private capital services, powered by people and enabled by technology. With more than 25 years of expertise, over 200 colleagues across Guernsey, Jersey, the Isle of Man, Mauritius and The Bahamas and more than $19 billion in assets under administration, we're trusted by internationally connected families, entrepreneurs, family offices, founders, fund managers, investors and institutions around the world. As part of Opera, a privately owned financial services group, we're investing in our people, data, digital platforms and responsible use of AI to improve how work gets done, strengthen the client experience and give talented people more time to focus on judgement, relationships and higher-value work. We are building a business where people can develop specialist expertise, contribute to meaningful change and build rewarding careers. Find out more at www.operalimited.com.

JOB SUMMARY

The purpose of the role is to deliver excellent client administration to a portfolio of client trust and company structures and to support the Trust & Corporate as required. The job holder will liaise closely with the Trust team, clients and intermediaries. The role encompasses all aspects of administering a portfolio of company and trust structures.

KEY RESPONSIBILITES

• Client Service & Relationships Administration of a portfolio of entities including (but not limited to); e-mail and telephone communication with clients and intermediaries; transactional work; payments; administration of a wide and varied range of asset types; drafting of minutes/resolutions and source documents for presentation by the Team Leader to the Client Committee Maintaining and building good relationships with clients and intermediaries through quality service
• Responding to all client communications within 24 hours (including holding replies)
• Preparation for and attendance at virtually held and locally based client meetings and preparation of the post meeting file note
• Assisting the Directors and Senior Management with the on-boarding of new business
• Completion of terminating and outgoing business within 3 months of notification
• A quarterly review of all time billed to their portfolio Sending OTGL fee invoices to clients within 2 weeks of being issued by the Finance Team
• Collecting OTGL fees within 1 month of being issued
• Providing a C level signatory when suitably experienced Regulatory & Risk
• Maintaining and updating Client Profiles and Risk Assessments
• Keeping client due diligence up to date and compliant
• Attending to and completion of Tasks within their due date
• Signing off Periodic Reviews within 3 months of receipt
• Completion of time sheets daily and reaching a monthly utilisation target

KEY COMPETENCIES & SKILLS

• Minimum 1 years’ experience in an administrative role within Fiduciary Services
• Open to undertaking a relevant Professional Qualification e.g. STEP, ICSA, ACCA
• Minimum 5 GCSE’s (or equivalent) with English & Mathematics at Grade C or above
• Good understanding of fiduciary services business including the regulatory requirements
• Good IT skills, including practical experience of Microsoft Outlook, Word and Excel
• Good written and verbal communication skills
• Ability to work accurately with good attention to detail
• A flexible attitude towards work and a willingness to assist other members of the team as required
• Good time management, prioritisation and organisational skills
• Demonstrates drive, ambition & willingness to learn A proactive approach to work & the ability to work under own initiative