ADMINISTRATOR III SUPERVISOR (Program Manager)

Civicworks; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

The Maryland State Department of Assessments and Taxation seeks an Administrator III Supervisor to manage the Homeowner Protection Program, overseeing day-to-day operations including application processing, enrollment, payment processing, and case management. This role supervises staff, coordinates workflow, implements policies and procedures, and works with executive leadership on special projects to improve efficiency and service delivery.

The position is located at 700 E.

Qualifications

• Six years of administrative staff or professional work experience (or equivalent education/military service substitutions)
• Experience supervising professional and/or administrative support staff, including assigning work and coaching employees
• Experience interpreting and applying policies, procedures, rules, and regulations in a professional environment
• Strong written and verbal communication skills for conveying complex administrative information
• Experience tracking assignments, deadlines, and operational activities using spreadsheets or automated systems
• Experience analyzing operational issues and recommending solutions to management

Job description

The Maryland State Department of Assessments and Taxation seeks an Administrator III Supervisor to manage the Homeowner Protection Program, overseeing day-to-day operations including application processing, enrollment, payment processing, and case management. This role supervises staff, coordinates workflow, implements policies and procedures, and works with executive leadership on special projects to improve efficiency and service delivery. The position is located at 700 E. Pratt Street, 2nd Floor, Baltimore, Maryland.

Key qualifications:

• Six years of administrative staff or professional work experience (or equivalent education/military service substitutions)
• Experience supervising professional and/or administrative support staff, including assigning work and coaching employees
• Experience interpreting and applying policies, procedures, rules, and regulations in a professional environment
• Strong written and verbal communication skills for conveying complex administrative information
• Experience tracking assignments, deadlines, and operational activities using spreadsheets or automated systems
• Experience analyzing operational issues and recommending solutions to management