ADMINISTRATOR II (Instructional Designer & Training Coordinator)

MD Health Benefit Exchange; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

MD Health Benefit Exchange in Baltimore is seeking an Administrator II / Instructional Designer & Training Coordinator to develop and execute comprehensive training programs for Consumer Assistance Workers and other stakeholders.

The role involves curriculum design, content development, training facilitation, and learning management system administration to support workforce capability and customer service across the organization.

Qualifications

• Five years of administrative staff or professional work experience.
• Experience conducting in-person and virtual training sessions.
• Experience with instructional design, ADDIE Model, and interactive e-learning content creation.
• Proficiency with Google Suite applications.
• Excellent verbal and written communication skills.
• Knowledge of HTML and JavaScript programming languages.

Responsibilities

• Design and develop training curricula for Consumer Assistance Workers and other stakeholders.
• Deliver in-person and virtual training sessions.
• Create engaging e-learning content and materials.
• Administer learning management system activities and reporting.
• Support workforce capability and customer service improvements across the organization.

Skills

Instructional design

ADDIE model

E-learning content

Communication skills

HTML/JS basics

Tools

Google Suite

Job description

The Maryland Health Benefit Exchange seeks an Administrator II / Instructional Designer & Training Coordinator to develop and execute comprehensive training programs for Consumer Assistance Workers and other stakeholders. The role involves curriculum design, content development, training facilitation, and learning management system administration to support the State's health insurance marketplace. Based in Baltimore City, this position requires expertise in instructional design, adult learning theory, and educational technology to improve workforce capability and customer service across the organization.

Key qualifications

• Five years of administrative staff or professional work experience
• Experience conducting in-person and virtual training sessions and developing training materials
• Experience with instructional design, ADDIE Model, and interactive e-learning content creation
• Proficiency with Google Suite applications
• Excellent verbal and written communication skills
• Knowledge of HTML and JavaScript programming languages