ADMINISTRATOR II (Instructional Designer & Training Coordinator)

Maryland; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

The Maryland Health Benefit Exchange seeks an Administrator II / Instructional Designer & Training Coordinator in Baltimore to lead a comprehensive CAW pre-credentialing training program and develop formats for targeted courses.

The role partners with the Training team, vendors, and state agencies to design, deliver, and evaluate trainings, leveraging adult learning theory, HTML/JavaScript basics, and multiple LMS platforms to improve learner outcomes.

Qualifications

• Experience in instructional design and adult learning theories.
• Experience with LMS administration and program evaluation.
• Ability to consult with SMEs and coordinate training projects.
• Proficiency with HTML and JavaScript basics.
• Excellent written and verbal communication.

Responsibilities

• Design curriculum and content for CAW pre-credentialing training and formats.
• Coordinate and manage training sessions and materials statewide.
• Assist in LMS system administration and reporting; support evaluation and continuous improvement.

Skills

Instructional design

LMS administration

Content development

HTML basics

JavaScript basics

Education

High school diploma or GED

Bachelor's degree preferred

Alternative substitutions equal experience

Tools

Google Suite

LMS platforms

Course development software

Job description

Introduction

MHBE is accepting applications for an Administrator II/ Instructional Designer & Training Coordinator. The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection, the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of 2010 (ACA). MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide. Our Vision: High-quality, affordable health coverage for all Marylanders. Mission Statement: We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service. Values: Diverse & Inclusive, Innovative, Collaborative, Ethical

GRADE

STD0017

LOCATION OF POSITION

Baltimore City, Maryland

Main Purpose of Job

The Instructional Designer & Training Coordinator is solely responsible for the development and execution of a comprehensive Consumer Assistance Worker (CAW) Pre-Credentialing training agenda and formats of specialized and targeted programs; assists in developing training plans, performance management objectives; applies adult learning theories, design techniques and best practices to assess, develop, implement, and evaluate strategic MHC training initiatives. This includes working with the Training team, consultants, and interns regarding the planning, logistics, execution, and evaluation of training sessions and materials (both internally and for distribution statewide). The Instructional Designer & Training Coordinator is the primary liaison for training vendor(s), continuing education partners, and other state agencies. To achieve the duties and responsibilities of this position, the incumbent will consult with subject matter experts and use their expertise and judgement to strategize on which delivery methods will efficiently result in the target retention rates through qualitative and quantitative metrics. This position plays a key technical role in the administration and development of integrated computer-based programs such as LMS and other associated modules and programs. This position also models the organization’s philosophy and commitment and serves an integral role in supporting MHBE’s strategic efforts to promote and sustain customer service training initiatives that also align with the Governor’s Office State-wide customer service initiatives. The target audience of training materials including internal and external stakeholders (including but not limited to enrollment outreach workers, caseworkers, insurance producers, plan issuers, third-party administrators). Success in this position is heavily contingent on experience with and knowledge of instructional design, instructional technology, basic working knowledge of HTML and JavaScript programming languages, solid knowledge of course development software and the ability to effectively facilitate in-person and virtual trainings.

POSITION DUTIES

40% - Curriculum Design & Content Development Collaborate with subject matter experts (SMEs) and stakeholders to identify the learning needs and objectives of the target audience. Create a comprehensive instructional plan. Develop creative course outlines, objectives, participant guides, facilitator guides, and other materials as required for classroom and online participants. Produce and refine content to be delivered to internal and external stakeholders. This includes copy, graphics, video scripts, slide decks, reference guides, worksheets, digital content, etc. Training material should be developed and revised to align with changes in regulations, policies, practices, and agency objectives. Ensure that the content is accurate, up to date, and relevant to the target audience. Using the most suitable methods, techniques, and media to deliver the content and engage learners. They may use storytelling, simulations, case studies, gamification, or other interactive approaches. Incorporate multimedia elements such as graphics, animations, audio, and video into the learning materials. Ensuring these elements enhance understanding, retention, and learner engagement. 40% - Special Projects Facilitate training sessions with internal and external stakeholders. Stay current and knowledgeable of best practices, methods and approaches in workforce development, training and automation, e-learning, computer-based learning and educational systems. Provides consultation and deliverables for special projects including deliverables for internal stakeholders. 20% - Project Management, Strategy, & Logistics Creates and coordinates program evaluation surveys, compiles, and analyzes data, makes recommendations to improve programs and processes, facilitates program launches and upgrades, provides oversight, coordination and implementation of changes and system modifications; monitors continuous improvement of program performance and effectiveness; and assists in the coordination of MHBE LMS systems, processes, and procedures. Ensures that documents and reports are maintained and accessible for management review, briefing, input, and auditing with or for internal and external stakeholders. Coordinates, assists, and serves as a backup to the LMS Administrator in building an extensive LMS course catalog, provides on-line course approval and registration, e-Learning, instructor-led classroom courses and on-line library resources across multiple platforms. Uses multiple LMS platforms to generate various training and tracking reports for analytics and program development.

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Five years of administrative staff or professional work.
• 1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
• 2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
• 3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• 4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience with conducting in-person or virtual training sessions, developing training materials such as course outlines, presentations, evaluations, technical user guides, and interactive scenarios.
• Experience with instructional design including policy job aids and the creation of interactive learning content using various software applications designed for course creation and e-learning.
• Experience with Storyboarding, ADDIE Model, quiz/ test creation, assessment measurements - survey and evaluations.
• Experience with Google Suite. They should be proficient in the use of Gmail, Hangouts, Google Drive, Calendar, Meet, Vids, Slides, Sheets, and Docs.
• Must have excellent verbal and written communication skills

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Candidates selected for interview may be required to provide a writing sample and/or presentation for review and evaluation as part of the competitive recruitment process.

SELECTION PROCESS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank you our veterans for their service to our country and encourage them to apply.

Appropriate accommodations for individuals with disabilities are available upon request by calling MD TTY Relay Service.

This employer participates in E-Verify and will provide the Federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

Employers can only use E-Verify once you have accepted a job offer and completed the Form 1-9.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issues before the employer can take any employment action against you.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at [e-mail] or 410-767-4850, MD TTY Relay Service 1-800-735-2258.